Get real ISEB-ITILF exam questions for better preparation
Real ISEB ISEB-ITILF practice exam questions for easy pass!
Updated: Sep 16, 2026
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ISEB ISEB-ITILF Exam Overview:
| Certification Vendor: | ISEB / AXELOS / PeopleCert |
|---|---|
| Exam Name: | The Foundation Examination - ITIL® |
| Exam Number: | ISEB-ITILF |
| Exam Format: | Single correct answer, Multiple choice, Closed book |
| Certificate Validity Period: | Valid for life (pre-2020) / 3 years (post-2020, renewable via CPD or higher exam) |
| Related Certifications: | ITIL® Managing Professional ITIL® Strategic Leader ITIL® Master ITIL® Intermediate |
| Passing Score: | 65% (26 out of 40) |
| Real Exam Qty: | 40 |
| Available Languages: | French, Dutch, English, Italian, Portuguese, German, Spanish, Japanese, Polish, Chinese |
| Exam Price: | $250–$385 USD / €220–€350 EUR |
| Exam Duration: | 60 (90 for non-native English speakers) |
| Recommended Training: | Official ITIL 4 Foundation Training PeopleCert Learning Resources |
| Exam Registration: | AXELOS ITIL Certification Page PeopleCert Official Registration |
| Sample Questions: | ISEB ISEB-ITILF Sample Questions |
| Exam Way: | Online remote proctored or in-person at accredited test centers |
| Pre Condition: | No formal prerequisites; open to all candidates |
| Official Syllabus URL: | https://www.axelos.com/certifications/itil-certifications/itil-4-foundation |
ISEB ISEB-ITILF Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: ITIL Management Practices | 30% | - General Management Practices
|
| Topic 2: Key Concepts of Service Management | 15% | - Role of ITIL in Service Management - Definitions: Service, Product, Value, Outcome, Utility, Warranty |
| Topic 3: Four Dimensions of Service Management | 15% | - Value Streams and Processes - Partners and Suppliers - Organizations and People - Information and Technology |
| Topic 4: ITIL Service Value System (SVS) | 20% | - Continual Improvement - Service Value Chain - Overview of the SVS - ITIL Guiding Principles - Governance |
| Topic 5: Service Value Chain Activities | 20% | - Design and Transition - Obtain/Build - Engage - Deliver and Support - Improve - Plan |
ISEB The Foundation Examination - ITIL® Sample Questions:
With which process is problem management likely to share categorization and impact coding systems?
- A. IT service continuity management
- B. Service asset and configuration management
- C. Capacity management
- D. Incident management
Correct Answer: D 🗳️
Which one of the following can help determine the level of impact of a problem?
- A. Definitive media library (DML)
- B. Statement of requirements (SOR)
- C. Standard operating procedures (SOP)
- D. Configuration management system (CMS)
Correct Answer: D 🗳️
Which of the following is the best definition of IT service management?
- A. Technical implementation of supporting IT infrastructure components
- B. A complete set of all the documentation required to deliver world class services to customers
- C. An internal service provider that is embedded within a business unit
- D. The implementation and management of quality IT services that meet business needs
Correct Answer: D 🗳️
Which of the following are the MAIN objectives of incident management?
1.To automatically detect service-affecting events
2.To restore normal service operation as quickly as possible
3.To minimize adverse impacts on business operations
- A. 1 and 3 only
- B. 1 and 2 only
- C. All of the above
- D. 2 and 3 only
Correct Answer: D 🗳️
Which one of the following is NOT a characteristic of a process?
- A. It delivers specific results
- B. It is measureable
- C. It responds to specific events
- D. It structure an organization
Correct Answer: D 🗳️
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