Real ISEB ISEB-ITILF practice exam questions for easy pass!
Last Updated: May 31, 2026
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1. Which of the following is NOT a valid objective of problem management?
A) To prevent problems and their resultant Incidents
B) To manage problems throughout their lifecycle
C) To eliminate recurring incidents
D) To restore service to a user
2. Service transition contains detailed descriptions of which processes?
A) Change management, service asset and configuration management, release and deployment management
B) Service level management, service portfolio management, service asset and configuration management
C) Change management, capacity management event management, service request management
D) Service asset and configuration management, release and deployment management, request fulfillment
3. Which of the following statements is CORRECT for every process?
1.It delivers its primary results to a customer or stakeholder
2.It defines activities that are executed by a single function
A) Neither of the above
B) Both of the above
C) 1 only
D) 2 only
4. Which process would ensure that utility and warranty requirements are properly addressed in service designs?
A) Release management
B) Capacity management
C) Availability management
D) Design coordination
5. What are the three types of metrics that an organization should collect to support continual service improvement (CSI)?
A) Return on investment (ROI), value on investment (VOI), quality
B) Strategic, tactical and operational
C) Technology, process and service
D) Critical success factors (CSFs), key performance indicators (KPIs), activities
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: A | Question # 3 Answer: C | Question # 4 Answer: D | Question # 5 Answer: C |
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