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Updated: Sep 07, 2026

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HP HP2-B117 Exam Overview:

Certification Vendor:HP
Exam Name:Selling Imaging and Printing Fundamentals
Exam Number:HP2-B117
Exam Format:Multiple Choice
Related Certifications:HP Sales Certified
Available Languages:English
Sample Questions:HP HP2-B117 Sample Questions
Exam Way:Typically delivered through HP/Pearson VUE authorized testing channels or HP partner certification platform, depending on program availability.
Pre Condition:No formal prerequisite exam was publicly specified.

HP HP2-B117 Exam Syllabus Topics:

SectionObjectives
Topic 1: Customer Needs Analysis- Customer environment evaluation
  • 1. Home and small business scenarios
    • 2. Enterprise printing requirements
      - Solution recommendation
      • 1. Matching products to customer profiles
        • 2. Cost and productivity considerations
          Topic 2: HP Printing Solutions and Services- Value-added solutions
          • 1. Workflow and document management
            • 2. Mobile and network printing
              - Support services
              • 1. HP Care Pack services
                • 2. Managed printing concepts
                  Topic 3: Imaging and Printing Portfolio Fundamentals- Core printing technologies
                  • 1. Consumables and supplies
                    • 2. Printing methods and terminology
                      - HP imaging and printing product families
                      • 1. Laser printers
                        • 2. Multifunction printers
                          • 3. Inkjet printers
                            Topic 4: Competitive Positioning and Sales Fundamentals- Sales positioning
                            • 1. Identifying customer benefits
                              • 2. Recommending appropriate solutions
                                - HP competitive advantages
                                • 1. Product differentiation
                                  • 2. Reliability and total cost of ownership

                                    HP Selling Imaging and Printing Fundamentals Sample Questions:

                                    Question #1

                                    What is a good reason to print marketing materials in-house instead of outsourcing?

                                    • A. To have flexibility and control over printing proofs and editing at a lower overall cost
                                    • B. To print large runs of multi-page brochures that never change
                                    • C. To save money on the costs of printing extremely large print runs
                                    • D. To save on floor space and to reduce network traffic
                                    Answer: C
                                    Question #2

                                    Which feature of an HP flow MFP is an important upgrade for workflow optimization?

                                    • A. Larger, eight-inch touchscreen color control panel
                                    • B. Increased monthly scan volume
                                    • C. HP Jetdirect network connectivity
                                    • D. Single-pass, double-sided scanning
                                    Answer: C
                                    Question #3

                                    What is an effective way of choosing HP imaging and printing products for a customer?

                                    • A. Sell as many devices as possible to secure ongoing sales of supplies and maintenance items.
                                    • B. Offer free training when selling HP imaging and printing devices.
                                    • C. Match product features to the customer's needs to improve the way they work.
                                    • D. Sell products that offer the most functionality to fit within the customer's budget.
                                    Answer: D
                                    Question #4

                                    Which types of media are compatible with HP DesignJet printers and MFPs?

                                    • A. Letter or A4 and Legal or A3
                                    • B. Rolled media only
                                    • C. Cut sheet and rolled media
                                    • D. Cut sheet media only
                                    Answer: C
                                    Question #5

                                    What is one advantage of a transactional sales approach compared to a contractual sales approach?

                                    • A. More profitable
                                    • B. Price competition
                                    • C. No significant time investment required
                                    • D. More effort required to close
                                    Answer: C

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