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Updated: Aug 23, 2026
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Huawei H21-287_V1.0 Exam Overview:
| Certification Vendor: | Huawei |
| Exam Name: | Huawei HCSP-Presales-Service (AICC) V1.0 |
| Exam Number: | H21-287_V1.0 |
| Exam Format: | Multiple choice, Multiple response |
| Available Languages: | English |
| Sample Questions: | Huawei H21-287_V1.0 Sample Questions |
Huawei H21-287_V1.0 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Presales Service Process | - Customer requirement analysis - Solution positioning and design |
| AICC Solution Design and Deployment | - System deployment architecture - Integration with enterprise systems |
| Operation, Maintenance and Optimization | - System monitoring and troubleshooting - Performance optimization principles |
| AI Contact Center (AICC) Solution Overview | - Core value and industry scenarios - AICC architecture and components |
Huawei HCSP-Presales-Service(AICC) V1.0 Sample Questions:
1. What is the primary function of a "Media Server" in a modern, SIP-based AICC architecture?
A) To perform ICD routing decisions.
B) To handle media processing, including playing prompts, recording audio, and mixing conferences.
C) To store customer data.
D) To route SIP signaling messages.
2. During the sizing of an AICC solution, the Erlang B formula is primarily used to determine the required number of what specific resource, considering a target service level and acceptable blockage rate?
A) Number of trunk lines (circuits)
B) Number of IVR ports
C) Number of concurrent agents
D) Amount of storage for call recordings
3. In an omni-channel routing strategy, a customer's interaction history from a previous web chat session can be used by the ICD to prioritize their current voice call.
A) True
B) False
4. Which AICC feature allows a customer to start an interaction on one channel (e.g., a mobile app) and continue it seamlessly on another (e.g., a voice call) without repeating information?
A) IVR Self-Service
B) Omni-channel Continuity
C) Call Transfer
D) Voicemail
5. Which component in the AICC architecture is most directly responsible for translating a customer's web chat text into a structured intent that can be used for automated responses or routing?
A) Media Server
B) ICD Router
C) CTI Server
D) Natural Language Processing (NLP) Engine
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: A | Question # 3 Answer: A | Question # 4 Answer: B | Question # 5 Answer: D |
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