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Last Updated: Oct 09, 2026
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Huawei H21-287_V1.0 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Huawei AICC Product Features | - Operations and Management
|
| Topic 2: AICC Industry Trends and Market Opportunities | - AI Contact Center Industry Background
|
| Topic 3: Huawei AICC Solution Overview | - AICC Architecture
|
| Topic 4: AICC Solution Design and Scenarios | - Industry Solutions
|
| Topic 5: Project and Sales Capability | - Presales Methodology
|
Huawei HCSP-Presales-Service(AICC) V1.0 Sample Questions:
Which SIP response code indicates a successful call redirect?
- A. 200 OK
- B. 404 Not Found
- C. 486 Busy Here
- D. 302 Moved Temporarily
Correct Answer: D 🗳️
A customer's existing network has a strict firewall policy that only allows outbound HTTPS (TCP/443) connections. When integrating AICC's UAP with a third-party CRM hosted in a public cloud, which integration method is most likely to succeed without requiring changes to the firewall's inbound rules?
- A. A direct, persistent SIP trunk connection from the CRM to the AICC CTI.
- B. Using the CRM's public REST API with inbound POST requests to the AICC application server.
- C. The UAP initiates outbound HTTPS/WebSocket connections to a cloud-based integration broker.
- D. A site-to-site IPsec VPN tunnel between the customer's data center and the cloud provider.
Correct Answer: C 🗳️
What is the key difference between "progressive" and "predictive" dialing modes in an outbound campaign?
- A. Predictive dialing is only for surveys, while progressive is for sales.
- B. There is no significant difference.
- C. Progressive dialing waits for an agent to be free before placing the next call, while predictive uses algorithms to dial ahead.
- D. Progressive dialing is faster and more aggressive than predictive dialing.
Correct Answer: C 🗳️
What is the primary function of a "hunt group" in contact center routing?
- A. To define a set of agents or queues that can be targeted by a single pilot number.
- B. To record calls for a specific group of agents.
- C. To provide background music for callers on hold.
- D. To manage outbound dialing campaigns.
Correct Answer: A 🗳️
A customer wants to integrate AICC with their Salesforce CRM using an API. The requirement is to screen- pop not just the contact record but also the entire case history and related knowledge base articles. Which AICC component is primarily responsible for orchestrating this complex data retrieval and presentation on the UAP?
- A. The ICD engine fetches the data as part of the routing logic.
- B. The CTI server makes a direct SQL query to the CRM database.
- C. The UAP itself uses a pre-configured widget or iframe to display the CRM page.
- D. A dedicated Integration Bus or Middleware component handles the API calls and data aggregation before sending it to the UAP.
Correct Answer: D 🗳️
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