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Updated: Jul 28, 2026

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SAP C_C4HCBU1808 Exam Overview:

Certification Vendor:SAP
Exam Name:SAP Certified Application Associate - SAP Commerce Cloud Business User (1808)
Exam Number:C_C4HCBU1808
Available Languages:English
Certificate Validity Period:12 months
Passing Score:65%
Related Certifications:SAP Certified Application Associate - SAP Commerce Cloud Developer
SAP Certified Development Associate - SAP Commerce Cloud
Exam Duration:180 minutes
Exam Format:Multiple Choice, Multiple Response
Exam Price:USD 500 (may vary by region)
Real Exam Qty:80
Recommended Training:SAP Commerce Cloud Business User Training Courses
SAP Learning Journey: SAP Commerce Cloud Business User
Exam Registration:SAP Certification Portal
Sample Questions:SAP C_C4HCBU1808 Sample Questions
Exam Way:Online proctored or onsite testing via SAP authorized exam centers
Pre Condition:Basic knowledge of SAP Commerce Cloud business processes is recommended. No mandatory prerequisite certification.
Official Syllabus URL:https://training.sap.com/certification/c_c4hcbu1808-sap-certified-application-associate-sap-commerce-cloud-business-user/

SAP C_C4HCBU1808 Exam Syllabus Topics:

SectionObjectives
Topic 1: SAP Commerce Cloud Fundamentals- Architecture Overview
  • 1. SAP Commerce Cloud system architecture and components
    • 2. Cloud deployment concepts and environments
      - Business User Roles and Navigation
      • 1. Backoffice navigation and personalization
        • 2. User roles and permissions in Commerce Cloud
          Topic 2: Customer and Order Management- Customer Management
          • 1. Customer accounts and profiles
            • 2. Customer service operations in Backoffice
              - Order Lifecycle
              • 1. Order creation and processing
                • 2. Returns and refunds handling
                  Topic 3: Product Content Management- Product Information Management (PIM)
                  • 1. Data imports and synchronization
                    • 2. Managing product attributes and media
                      - Product Data Modeling
                      • 1. Products, variants, and classifications
                        • 2. Catalog management and versions
                          Topic 4: Merchandising and Storefront Management- Assortments and Categories
                          • 1. Product placement and merchandising rules
                            • 2. Category structure and navigation
                              - Search and Navigation
                              • 1. Faceted search configuration
                                • 2. Search result optimization
                                  Topic 5: Marketing and Promotions- Personalization
                                  • 1. Targeting and segmentation concepts
                                    • 2. Content personalization rules
                                      - Promotion Management
                                      • 1. Coupons and discount rules
                                        • 2. Creating and managing promotions

                                          SAP Certified Application Associate - SAP Commerce Cloud Business User Sample Questions:

                                          1. What does SAP backenci integrations provide out-of-the-box? (3)

                                          A) Integration with SAP Marketing Cloud
                                          B) SAP S/4HANA integration scenarios
                                          C) An additional package for the integration with SAP CRM
                                          D) SAP Customer Activity Repositury (CAR) integration
                                          E) SAP ERP integration scenarios


                                          2. You want to acid changeable product attributes which are NOT used in the business logic. How would you do this?

                                          A) By creating classifying categories and feature lists
                                          B) By extending the type system
                                          C) By creating product categories and feature lists
                                          D) By customizing the standard type system


                                          3. In Order Management Services module, what are the functionalities of Sourcing Allocation? (2)

                                          A) Allocation Service allows reallocation of items from a consignment to another warehouse
                                          B) Sourcing Service offers functionality to determine the number of consignments and create the corresponding consignments
                                          C) Sourcing Service provides a fitness evaluation to perform calculations to determine the optimal sourcing locations or consignment configurations to source orders
                                          D) Allocation Service can modify the sourcing result from the Sourcing Service


                                          4. Your customer wants to track end user activity on an SAP Commerce storefront. Which SAP solution integration fulfill this requirement? (2)

                                          A) SAP Jam Communities
                                          B) SAP Marketing Cloud
                                          C) SAP Service Cloud
                                          D) SAP Customer Data Cloud


                                          5. How can you configure personalized versions of a webstore for two different user groups using personalization based on SmartEdit? (2)

                                          A) Create one customization and one target with two sets of storefronts changes
                                          B) Create two customizations that use the same target group but separate sets of storefront changes
                                          C) Create one customization with two target groups and two sets of storefront changes
                                          D) Create two customizations, each with its own target group and storefront changes


                                          Solutions:

                                          Question # 1
                                          Answer: A,D,E
                                          Question # 2
                                          Answer: A
                                          Question # 3
                                          Answer: A,C
                                          Question # 4
                                          Answer: B,D
                                          Question # 5
                                          Answer: C,D

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