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Real Nortel 922-061 practice exam questions for easy pass!
Updated: Sep 14, 2026
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Nortel 922-061 Exam Overview:
| Certification Vendor: | Nortel Networks |
|---|---|
| Exam Name: | Nortel Contact Center RIs 7.0 Networking |
| Exam Number: | 922-061 |
| Available Languages: | English |
| Certificate Validity Period: | Retired (Nortel certification program discontinued) |
| Related Certifications: | Nortel Contact Center Certification Program |
| Exam Format: | Multiple Choice, Scenario-based Questions |
| Exam Way: | Computer-based exam (historically delivered via authorized testing centers) |
| Pre Condition: | Basic networking and telephony knowledge recommended |
Nortel 922-061 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Reporting and Performance Management | - Performance analysis and optimization - Call center reporting tools and metrics |
| Topic 2: Contact Center Architecture | - Network integration for contact center systems - Core components and system design |
| Topic 3: Interactive Voice Response (IVR) | - Menu design and customer interaction flows - IVR configuration and call handling |
| Topic 4: Routing and Call Flow Management | - Skill-based and intelligent routing concepts - Call routing strategies and policies |
| Topic 5: System Administration and Maintenance | - User and agent management - Monitoring and troubleshooting contact center systems |
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