Real Microsoft 74-338 practice exam questions for easy pass!
Updated: Sep 10, 2026
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| Certification Vendor: | Microsoft |
|---|---|
| Exam Name: | Lync 2013 Depth Support Engineer |
| Exam Number: | 74-338 |
| Related Certifications: | Microsoft Lync Server 2013 MCSE: Unified Communications |
| Exam Format: | Scenario-based, Multiple response, Multiple choice |
| Real Exam Qty: | 45-60 |
| Exam Duration: | 100-120 |
| Certificate Validity Period: | Retired; previously valid for 3 years |
| Passing Score: | 700 (scale 0-1000) |
| Available Languages: | English, Japanese, Chinese (Simplified) |
| Exam Price: | $150 USD |
| Recommended Training: | Microsoft Official Course 20338: Lync Server 2013 Depth Support |
| Exam Registration: | Pearson VUE Registration |
| Sample Questions: | Microsoft 74-338 Sample Questions |
| Exam Way: | Proctored online or at Pearson VUE test centers |
| Pre Condition: | Recommended: Exam 70-334 (Core Solutions of Microsoft Lync Server 2013), Exam 70-335 (Enterprise Voice & Online Services with Microsoft Lync Server 2013), and 2+ years of Lync Server support experience |
| Official Syllabus URL: | https://learn.microsoft.com/en-us/previous-versions//dn245118(v=technet.10) |
| Section | Weight | Objectives |
|---|---|---|
| Troubleshoot Conferencing and Collaboration | 25% | - Dial-in conferencing access - Meeting join and connectivity - Audio/video quality and media flow - Application sharing and Office Web Apps integration |
| Troubleshoot IM and Presence | 20% | - Sign-in and registration failures - Persistent Chat problems - Presence status inconsistencies - IM delivery and federation issues |
| Troubleshoot Infrastructure and Core Components | 25% | - Topology and configuration issues - Central Logging Service and monitoring tools - Front End, Back End, and Edge Server problems - Certificates, DNS, and authentication |
| Troubleshoot Enterprise Voice | 30% | - Call routing and dial plans - Response Group and Call Park service - Media quality and codec issues - Call Admission Control (CAC) and QoS - Mediation Server and gateway connectivity |
You support a customer whose network environment includes Microsoft Lync Server 2013 Enterprise, with two Front End Servers and two Back End Servers. The Back End Servers are deployed in a high availability configuration. You create a Front End pool named pool.contoso.com and implement DNS load balancing for client access to the Lync servers. Your internal DNS records have the following configuration: _gc._tcp.contoso.com SRV priority 0, weight 100, port 3268 dc1.contoso.com_ldap._tcp.contos.com SRV priority 0, weight 100, port 389 dc1.contoso.com_kerberos._tcp.contos.com SRV priority 0, weight 100, port 88 dc1.contoso.com_sip._tls.contoso.com SRV priority 0, weight 0, port 5061, pool.contoso.com FrontEndServer1 A 192.168.1.10FrontEndServer2 A 192.168.1.11BackEndServer1 A 192.168.1.20BackEndServer2 A 192.168.1.21Pool01 A 192.168.1.10Pool01 A
192.168.1.11 Your Lync 2013 clients fail to sign in automatically. The trace log of failed sign-in attempt is as follows: INFO :: QueryDNSSrv -DNS Name[_sipinternaltls._tcp.contoso.com]ERROR :: HRESULT failed: 80072726 = HRESULT_FROM_WIN32(::ShimWSAGetLastError()) . Failed to convert string IP to SOCKADDRERROR :: ResolveHostNameUsingGetAddrInfo getaddrinfo(pool.contoso.com) failed WARN :: ResolveHostName
-getaddrinfo failed for pool.contoso.com ERROR :: ResolveHostNameUsingDnsQuery - DnsQuery(pool.contoso.com) failed WARN :: ResolveHostName - DNS lookup failed for pool.contoso.com ERROR :: ResolveHostName - Name resolution for pool.contoso.com failedERROR :: ResolveHostSyncResolveHostName failed ERROR :: GetDnsResults - did not get any resultERROR :: QueryDNSSrvGetDnsResults query: _sipinternaltls._tcp.contoso.com failed ERROR :: DNS_RESOLUTION_WORKITEM::ProcessWorkItemResolveHostName failed You need to ensure that internal Lync 2013 clients can sign in automatically. You also need to ensure that internal traffic is load balanced across the two Front End Servers. What should you do?
DRAG DROP You support Microsoft Lync Server 2013 servers for an international company. You enable the Enhanced 9-1-1 (E9-1-1) emergency notification feature for users in a New York office. The users report that Lync prompts them to enter a location. You need to configure Lync to populate location information automatically. Which three steps should you perform in sequence? To answer, move the appropriate three actions from the list of actions to the answer area and arrange them in the correct order.

Explanation:
Box 1: Set the Location Required policy to Disclaimer.
Box 2: Populate the location database.
Box 3: Publish the location database.
Note:
*To enable clients to automatically detect their location within a network, you first need to configure the location database. If you do not configure a location database, and Location Required in the location policy is set to Yes or Disclaimer, the user will be prompted to manually enter a location. To configure the location database, you will perform the following tasks:
*To automatically locate clients within a network, you first need to populate the location database with a network wiremap, which maps network elements to civic (that is, street) addresses. You can use subnets, wireless access points, switches, and ports to define the wiremap. You can add addresses to the location database individually, or in bulk by using a CSV file that contains the column formats described in the following table. Reference: Configure the Location Database
You support a customer whose network environment includes Microsoft Lync Server 2010 Group Chat. You plan to deploy Microsoft
Lync Server 2013 Persistent Chat. You need to ensure that users who access Group Chat will have access to their chat history in Persistent Chat. Which two actions should you perform? (Each correct answer presents part of the solution. Choose two.)
You support a customer whose network environment includes Microsoft Lync Server 2013 servers, an Active Directory Domain Services (AD DS) domain, and Microsoft Exchange 2010. All client computers have Lync 2013 and Outlook 2010 installed. You deploy USB-tethered Lync Phone Edition devices for a group of users. Users are able to access all dialing features, calendar, and contacts. Users report that the Call Logs feature is unavailable for them. You need to make Call Logs available to all users. What should you do?
You support a Microsoft Lync Server 2013 environment.
The network includes:
-An Enterprise Edition Front End Pool with two Front End Servers,
-A mediation server that is collocated on the Front End Server, and
-A media gateway with 4 Tl trunks for public switched telephone network (PSTN) connectivity.
Users report intermittent outbound PSTN call failures. There are no issues with inbound PSTN
calls. You view the event log information as shown in the exhibit. (Click the Exhibit button.)
You need to find out why outbound calls are failing.
Which two event IDs should you investigate? (Each correct answer presents a complete solution. Choose two.)
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