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Real Avaya 72201X practice exam questions for easy pass!
Updated: Aug 29, 2026
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Avaya 72201X Exam Overview:
| Certification Vendor: | Avaya |
|---|---|
| Exam Name: | Avaya Aura® Core Components Support Certified Exam |
| Exam Number: | 72201X |
| Related Certifications: | Avaya Certified Support Specialist (ACSS) – Avaya Aura Core Components |
| Exam Duration: | 90 minutes |
| Exam Price: | $125 USD |
| Passing Score: | 70% |
| Exam Format: | Multiple Answer Multiple Choice, Single Answer Multiple Choice, Scenario-Based Questions |
| Real Exam Qty: | 70 |
| Certificate Validity Period: | 2 years |
| Available Languages: | English |
| Sample Questions: | Avaya 72201X Sample Questions |
| Exam Way: | Online proctored exam or authorized Avaya/Pearson VUE testing center. |
| Pre Condition: | Recommended completion of Integrating Avaya Aura® Core Components training or equivalent experience. Basic knowledge of SIP, VoIP, and Avaya Aura solutions is recommended. |
| Official Syllabus URL: | https://www.avaya-learning.com |
Avaya 72201X Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Troubleshooting Avaya Aura Core Components | 25%-30% | - Support Operations
|
| Topic 2: Avaya Aura Core Architecture | 20%-25% | - Core Components Overview
|
| Topic 3: System Monitoring and Diagnostic Tools | 20%-25% | - Troubleshooting Utilities
|
| Topic 4: Voice Networking Fundamentals | 10%-15% | - Protocols and Standards
|
| Topic 5: Maintenance and Support Best Practices | 5%-10% | - Operational Tasks
|
| Topic 6: Call Flow Analysis | 15%-20% | - Call Processing
|
Avaya Aura® Core Components Support Certified Sample Questions:
Question 1
Which two statements are true regarding Full and Half call model processing in Avaya systems?
A. Avaya Aura System Manager (SMGR) performs Full call model processing.
B. Avaya Aura Session Manager (SM) always performs Full call model processing.
C. Avaya Aura Communication Manager (CM) configured as a Feature Server performs Full call model processing.
D. Avaya Aura Session Manager (SM) always performs Half call model processing.
E. Avaya Aura Communication Manager (CM) configured as an Evolution Server performs Full call model processing.
Question 2
Which critical Avaya Aura Communication Manager (CM) information can be obtained from the ECS log located in the /var/log/ecs directory? (Choose all that apply.)
A. Licensing status
B. A log of system restarts
C. Capacity and certificate status
D. Denial events
E. Alarms and errors
F. Status of System Manager
Question 3
Refer to the Exhibit.
When a SIP user calls an H.323 user, at which phase does Avaya Aura Communication Manager (CM) handle the call processing for each endpoint?
A. Both endpoints in the originating phase.
B. SIP endpoint in the originating phase, H.323 endpoint in the terminating phase.
C. H.323 endpoint in the originating phase, SIP endpoint in the terminating phase.
D. Both endpoints in the terminating phase.
Question 4
What information is associated with System manager alarms? (Choose four.)
A. Alarm Description
B. Affected Component
C. Time Stamp
D. Severity
E. Service Affecting Y/N
F. Event ID
G. SIP Domain
Question 5
A customer wants to implement CAC Sharing between the Session Manager (SM) in Main office and Communication Manager located in a branch location. What are the steps involved in implementing CAC Sharing?
A. Configure Network Regions and Network Regions Group in Communication Manager, assign Bandwidth limits to the Entity Link, enable Shared Bandwidth Management for CM SIP entity in Session Manager.
B. Configure Network Regions and Shared Bandwidth Management Groups in Communication Manager, assign Bandwidth limits to the location, enable Shared Bandwidth Management for CM SIP entity in Session Manager.
C. Configure Network Regions and Network Regions Group in Communication Manager, assign Bandwidth limits to the location, enable Shared Bandwidth Management for CM SIP entity in Session Manager.
D. Configure Network Regions and Network Regions Group in Communication Manager, enable Shared Bandwidth Management, assign Bandwidth limits to the location, enable Shared Bandwidth Management for CM SIP entity in Session Manager.
E. Configure Network Regions and Shared Bandwidth Management Groups in Communication Manager, enable Shared Bandwidth Management, assign Bandwidth limits to the location, enable Shared Bandwidth Management for Network Region SIP entity in Session Manager.
Solutions:
| Question 1 Answer: C,D | Question 2 Answer: B,E | Question 3 Answer: B | Question 4 Answer: C,D,E,F | Question 5 Answer: D |
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