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Real Avaya 33810X practice exam questions for easy pass!
Updated: Sep 17, 2026
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Avaya 33810X Exam Overview:
| Certification Vendor: | Avaya |
|---|---|
| Exam Name: | Avaya Aura® Contact Center Solution Design Exam |
| Exam Number: | 33810X |
| Available Languages: | English |
| Certificate Validity Period: | 2 years |
| Passing Score: | 700 / 1000 or 70% |
| Real Exam Qty: | 48 - 60 |
| Exam Format: | Multiple Choice, Multiple Response |
| Exam Price: | $199 USD |
| Exam Duration: | 90 minutes |
| Related Certifications: | Avaya Certified Implementation Specialist Avaya Certified Solutions Specialist |
| Recommended Training: | Avaya Aura Contact Center Design and Implementation Course |
| Exam Registration: | Avaya Learning Portal Pearson VUE Avaya Exam Registration |
| Sample Questions: | Avaya 33810X Sample Questions |
| Exam Way: | Proctored exam at Pearson VUE test centers or online proctored |
| Pre Condition: | No formal mandatory prerequisites; recommended 2+ years of contact center design experience and Avaya ACSS or equivalent knowledge |
| Official Syllabus URL: | https://www.avaya.com/en/support/training-certification/ |
Avaya 33810X Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Implementation & Validation | 15% | - Performance optimization and monitoring - Deployment planning and best practices - Troubleshooting and support design |
| Core Solution Components | 25% | - Avaya Aura Media Server and Session Manager integration - Contact Center Manager Server and Console - Multichannel and self-service capabilities |
| Design Requirements & Considerations | 25% | - Business and functional requirements analysis - Network and security design - High availability and redundancy design |
| Solution Overview & Architecture | 20% | - Scalability and capacity planning - Avaya Aura Contact Center components - System architecture and deployment models |
| Integration & Interoperability | 15% | - Integration with Communication Manager - Third-party application integration - APIs and scripting interfaces |
Avaya Aura® Contact Center Solution Design Sample Questions:
A design specialist prepares for a customer presentation with a diagram, and needs to understand the differences between Logical and Functional Architecture, What is the purpose of the Logical Architecture Diagram?
- A. It highlights the logical flow within a network, without describing the physical Interconnection, and It Is ideally suited to explaining call/service flows or other Interactions.
- B. As a highly symbolic layered description of a system based upon different actions or processes, it is commonly used as a reference point for discussion given the lack of details.
- C. It depicts the entire network and its functions as Individual nodes, and It Is highly effective In communicating the totality of a particular concept.
- D. It IS a superset diagram which simultaneously portrays an end-state vision, a design ready for Implementation, the components of the bill of materials, and It is used to accelerate the sales cycle.
Correct Answer: C 🗳️
During the discovery conversation, the AMR Medicure Contact Center Manager said they want a tool that allows Voice Recording, Quality Monitoring and Scheduling, and Forecasting for agents Including training.
Which Advanced WFO package would the sales person offer AMR Medicure?
- A. Quality Monitoring package
- B. Workforce Optimization package
- C. Automated Quality Monitoring package
- D. Workforce Management package
Correct Answer: A 🗳️
A Contact Center manager wants a fast First Call Resolution, and has requested a Skype for Business client software on Avaya Agent Desktop.
Which statement describes what the Avaya support department needs be prepared to tell the manager?
- A. Microsoft Lync Server are not supported.
- B. Different Presence client software are supported on Avaya Agent Desktop.
- C. Microsoft Skype Server are not supported.
- D. Agent Desktop does not support co-resident Skype for Business client software.
Correct Answer: B 🗳️
A customer wants a solution to minimize IT overhead costs and thick clients. Which Avaya application would you recommend to solve this business challenge?
- A. Avaya IX™ Workforce Engagement
- B. Avaya Breeze® Platform
- C. Avaya Control Manager
- D. Avaya IX™ Workspaces
Correct Answer: B 🗳️
Different CPU and RAM requirements for virtual machines are specified How many Resource Profiles are defined In a virtualized AACC?
- A. 3
- B. 1
- C. 4
- D. 2
Correct Answer: C 🗳️
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