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Real Avaya 33810X practice exam questions for easy pass!
Updated: Aug 03, 2026
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Avaya 33810X Exam Overview:
| Certification Vendor: | Avaya |
| Exam Name: | Avaya Aura® Contact Center Solution Design Exam |
| Exam Number: | 33810X |
| Available Languages: | English |
| Certificate Validity Period: | 2 years |
| Passing Score: | 700 / 1000 or 70% |
| Real Exam Qty: | 48 - 60 |
| Exam Format: | Multiple Choice, Multiple Response |
| Exam Price: | $199 USD |
| Exam Duration: | 90 minutes |
| Related Certifications: | Avaya Certified Implementation Specialist Avaya Certified Solutions Specialist |
| Recommended Training: | Avaya Aura Contact Center Design and Implementation Course |
| Exam Registration: | Avaya Learning Portal Pearson VUE Avaya Exam Registration |
| Sample Questions: | Avaya 33810X Sample Questions |
| Exam Way: | Proctored exam at Pearson VUE test centers or online proctored |
| Pre Condition: | No formal mandatory prerequisites; recommended 2+ years of contact center design experience and Avaya ACSS or equivalent knowledge |
| Official Syllabus URL: | https://www.avaya.com/en/support/training-certification/ |
Avaya 33810X Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Implementation & Validation | 15% | - Performance optimization and monitoring - Deployment planning and best practices - Troubleshooting and support design |
| Core Solution Components | 25% | - Avaya Aura Media Server and Session Manager integration - Contact Center Manager Server and Console - Multichannel and self-service capabilities |
| Solution Overview & Architecture | 20% | - Scalability and capacity planning - Avaya Aura Contact Center components - System architecture and deployment models |
| Design Requirements & Considerations | 25% | - Business and functional requirements analysis - Network and security design - High availability and redundancy design |
| Integration & Interoperability | 15% | - Integration with Communication Manager - Third-party application integration - APIs and scripting interfaces |
Avaya Aura® Contact Center Solution Design Sample Questions:
1. A design specialist prepares for a customer presentation with a diagram, and needs to understand the differences between Logical and Functional Architecture, What is the purpose of the Logical Architecture Diagram?
A) It highlights the logical flow within a network, without describing the physical Interconnection, and It Is ideally suited to explaining call/service flows or other Interactions.
B) As a highly symbolic layered description of a system based upon different actions or processes, it is commonly used as a reference point for discussion given the lack of details.
C) It depicts the entire network and its functions as Individual nodes, and It Is highly effective In communicating the totality of a particular concept.
D) It IS a superset diagram which simultaneously portrays an end-state vision, a design ready for Implementation, the components of the bill of materials, and It is used to accelerate the sales cycle.
2. During the discovery conversation, the AMR Medicure Contact Center Manager said they want a tool that allows Voice Recording, Quality Monitoring and Scheduling, and Forecasting for agents Including training.
Which Advanced WFO package would the sales person offer AMR Medicure?
A) Quality Monitoring package
B) Workforce Optimization package
C) Automated Quality Monitoring package
D) Workforce Management package
3. A Contact Center manager wants a fast First Call Resolution, and has requested a Skype for Business client software on Avaya Agent Desktop.
Which statement describes what the Avaya support department needs be prepared to tell the manager?
A) Microsoft Lync Server are not supported.
B) Different Presence client software are supported on Avaya Agent Desktop.
C) Microsoft Skype Server are not supported.
D) Agent Desktop does not support co-resident Skype for Business client software.
4. A customer wants a solution to minimize IT overhead costs and thick clients. Which Avaya application would you recommend to solve this business challenge?
A) Avaya IX™ Workforce Engagement
B) Avaya Breeze® Platform
C) Avaya Control Manager
D) Avaya IX™ Workspaces
5. Different CPU and RAM requirements for virtual machines are specified How many Resource Profiles are defined In a virtualized AACC?
A) 3
B) 1
C) 4
D) 2
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: A | Question # 3 Answer: B | Question # 4 Answer: B | Question # 5 Answer: C |
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