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Real Avaya 37820X practice exam questions for easy pass!
Updated: Sep 13, 2026
No. of Questions: 66 Questions & Answers with Testing Engine
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37820X Practice Q&A's
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Avaya 37820X Exam Overview:
| Certification Vendor: | Avaya |
|---|---|
| Exam Name: | Avaya Midsize Solution Design Exam |
| Exam Number: | 37820X |
| Exam Duration: | 90 minutes |
| Related Certifications: | ACDS-3781 Avaya Midsize Solution Design |
| Available Languages: | English |
| Exam Format: | Drag and Drop, Simulations, Scenario-Based, Multiple Choice |
| Real Exam Qty: | 60-65 |
| Certificate Validity Period: | 2 years |
| Passing Score: | Scaled score ~700/1000 or approx 70% |
| Exam Price: | $125-$175 USD |
| Recommended Training: | Avaya IP Office Implementation and Design Avaya Midmarket Solutions Design Training |
| Exam Registration: | Avaya Learning Certification Portal Pearson VUE Registration |
| Sample Questions: | Avaya 37820X Sample Questions |
| Exam Way: | Online proctored or in-person at Pearson VUE authorized test centers |
| Pre Condition: | No mandatory prerequisites; recommended 6-12 months experience with Avaya IP Office and basic networking/VoIP knowledge |
| Official Syllabus URL: | https://learning.avaya.com/certifications/37820x.html |
Avaya 37820X Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Contact Center & Customer Experience Solutions | 10% | - Customer engagement design principles - Agent, supervisor, and reporting features - Contact Center Select architecture |
| Topic 2: Customer Business Requirements Analysis | 15% | - Identify business objectives and drivers - Determine collaboration and mobility requirements - Analyze user and site communication needs |
| Topic 3: Implementation & Migration Planning | 5% | - Deployment strategies and rollout planning - Migration approaches and risk mitigation - Post-deployment validation and support |
| Topic 4: Avaya Midsize Solution Portfolio | 20% | - Deployment models: on-premise, hybrid, cloud - Licensing models and options - IP Office platform architecture and features - Scalability and resiliency options |
| Topic 5: Solution Sizing and Bill of Materials | 15% | - System sizing and capacity planning - Hardware and software component selection - Complete bill of materials preparation - Licensing requirements and calculation |
| Topic 6: Networking and Infrastructure Design | 20% | - VoIP and unified communications network design - QoS planning and bandwidth requirements - Security, survivability, and redundancy - LAN/WAN design and considerations |
| Topic 7: Unified Communications & Collaboration Design | 15% | - Mobility and remote worker solutions - Integration with third-party systems - Conferencing and collaboration applications - Voicemail and unified messaging design |
Avaya Midsize Solution Design Sample Questions:
Your customer wants to edit the standard reports.
In addition to the Basic Avaya Call Reporting license, what is required to allow your customer to change some of the 50 standard reports?
- A. Recording Library
- B. Custom reports
- C. Agent Dashboards
- D. Realtime
Correct Answer: C 🗳️
Your customer has standardized on Chrome as their browser, and they want to use WebRTC to access their IP Office'".
Which two soft clients would you recommend? (Choose two.)
- A. Avaya IX Workplace Web Client
- B. Avaya one-X Mobile Preferred
- C. IP Office Web Client
- D. Avaya Communicator for Web
Correct Answer: B,D 🗳️
In Powered by Offer, when Is Fallback Twinning to an external device provided?
- A. When the IP Office phone loses contact with the IP Office In the cloud data center
- B. When simultaneous mode for the IP Office user is not available
- C. After the mobile device rings an administer-able number of rings.
- D. When the mobile device loses contact with the IP Office In the cloud data center
Correct Answer: C 🗳️
Powered by Avaya R3.x supports several different Hypervisors.
What Is the only Hypervisor to support all of the Powered By R3.x applications?
- A. KVM
- B. Amazon AWS AMI
- C. VMware ESXi
- D. Microsoft Hyper-V
Correct Answer: A 🗳️
The Avaya Vantage"" K155 device has a telephony form factor. What does it mean to have a telephony form factor?
- A. It must use a corded handset.
- B. It does not Include a camera.
- C. It includes traditional dial pad.
- D. It does not have a touch screen.
Correct Answer: C 🗳️
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