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Last Updated: Aug 08, 2026

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Avaya 37820X Exam Syllabus Topics:

SectionObjectives
Avaya Midsize Solution Portfolio- Avaya IP Office Platform
  • 1. Licensing and deployment options
  • 2. Core platform architecture
  • 3. Scalability and resiliency features
Unified Communications and Collaboration Design- UC Applications
  • 1. Conferencing solutions
  • 2. Voice and video communications
  • 3. Mobility integration
  • 4. Messaging and presence
Solution Sizing and Bill of Materials- Solution Configuration
  • 1. Hardware and software selection
  • 2. Licensing requirements
  • 3. System sizing methodology
  • 4. Bill of materials preparation
Contact Center and Customer Experience Solutions- Customer Engagement Design
  • 1. Agent and supervisor capabilities
  • 2. Contact center requirements analysis
  • 3. Reporting and analytics considerations
Networking and Infrastructure Design- Infrastructure Requirements
  • 1. LAN and WAN considerations
  • 2. Security and survivability requirements
  • 3. QoS and bandwidth planning
Customer Business Requirements Analysis- Business Objectives and Communication Requirements
  • 1. Determine collaboration and mobility needs
  • 2. Analyze user and site requirements
  • 3. Identify customer business drivers
Implementation and Migration Planning- Deployment Strategy
  • 1. Installation and rollout planning
  • 2. Risk assessment
  • 3. Migration approaches

Avaya Midsize Solution Design Sample Questions:

1. Avaya Contact Center Select Remote Agents can use an Avaya Deskphone or Avaya soft client. Which Avaya softclient is supported for Remote Agents on Avaya Contact Center Select (ACCS)?

A) Avaya Communicator for IOS
B) Avaya Communicator for Windows
C) Avaya one-X Communicator for Windows
D) Avaya one-X Communicator for Mac


2. Refer to the Scenario: H&H Ticket.

H&H Ticket has a single administrator for all their locations. They heard about the User self-administration portal and want to know more about It to determine If this might reduce the number of administration requests they receive.
In addition to the voicemail and profile management, which two additional Items would you tell the customer that users can program themselves? (Choose two.)

A) Button programming
B) Correct their personal entry in the system directory.
C) Create personal short codes.
D) Modify their personal directory.


3. Refer to the Scenario: IT-FAC.

You plan to recommend that IT-FAC use the geo-presence feature to keep track of their security and maintenance personnel.
Which application and deployment option will provide this functionality?

A) one-X Mobile Preferred using iOS or Android smartphones
B) Scopia Mobile using iOS or Android smartphones
C) one-X Mobile Preferred using Windows smartphones
D) Avaya Communicator using iOS or Android smartphones


4. Which two routed contact types are supported In Avaya Contact Center Select (ACCS)? (Choose two.)

A) Predictive Outbound
B) Web Chat
C) MMS Text Messages
D) Scanned Documents


5. Refer to the Scenario: IT-FAC.

You are proposing that the customer migrate to SIP trunks and install an Session Border Controller for Enterprise (SBCE). Another Sales Engineer asks you why terminating SIP trunks directly on the IP Office and using the built-in firewall is not a best practice.
What is the reason for using the SBCE to terminate SIP trunks?

A) It provides NAT Traversal not available with direct termination.
B) It stops attacks and hacks before entering the private network.
C) It allows registration and authentication to be done in the core of the network.
D) It provides VPNIess remote worker functionality for 1600 endpoints.


Solutions:

Question # 1
Answer: D
Question # 2
Answer: A,B
Question # 3
Answer: A
Question # 4
Answer: B,D
Question # 5
Answer: A

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