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Real Avaya 3303 practice exam questions for easy pass!

Updated: Sep 11, 2026

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Avaya 3303 Exam Overview:

Certification Vendor:Avaya
Exam Name:Avaya Proactive Contact Implementation and Maintenance Exam 3303
Exam Number:3303
Exam Price:Unknown
Exam Duration:Unknown
Passing Score:Unknown
Exam Format:Scenario-based questions, Multiple choice
Real Exam Qty:Unknown
Related Certifications:Avaya Proactive Contact Administration
Avaya Contact Center Solutions Certification
Certificate Validity Period:Unknown
Available Languages:English
Recommended Training:Avaya Learning
Exam Registration:Avaya Certification and Training Portal
Sample Questions:Avaya 3303 Sample Questions
Exam Way:Typically delivered via Avaya-authorized proctored exam delivery (online or test center depending on region).
Pre Condition:Recommended prior experience with Avaya Proactive Contact systems and contact center operations.
Official Syllabus URL:https://www.avaya.com

Avaya 3303 Exam Syllabus Topics:

SectionObjectives
Operations and Maintenance- System monitoring and management
  • 1. Log analysis and troubleshooting
    • 2. Performance monitoring tools
      - Maintenance tasks
      • 1. System updates and patches
        • 2. Backup and recovery procedures
          Troubleshooting and Problem Resolution- Diagnostic techniques
          • 1. Using system logs and reports
            • 2. Isolating and resolving faults
              - Common system issues
              • 1. Campaign execution errors
                • 2. Dialing and connectivity issues
                  Integration and Advanced Features- CRM and database integration
                  • 1. Data synchronization processes
                    • 2. External system connectivity
                      - Advanced dialing features
                      • 1. Compliance and call control settings
                        • 2. Predictive dialing algorithms overview
                          System Architecture and Components- Avaya Proactive Contact architecture overview
                          • 1. Core system components and their roles
                            • 2. Dialer and contact processing flow
                              Installation and Configuration- System installation procedures
                              • 1. Software deployment and initial configuration
                                • 2. Server setup and prerequisites
                                  - Campaign configuration
                                  • 1. Campaign setup and parameters
                                    • 2. Dialing strategies configuration

                                      Avaya Proactive Contact Implementation and Maintenance Sample Questions:

                                      Question #1

                                      A system operator reports that agents are randomly being disconnected from Proactive Contact Agent. You have reviewed the available data and it is inconclusive. Since the problem is intermittent, you need to set up the dialer so that it will gather the data you need in the future.
                                      Assuming that the current date is February 19, 2011, which command would you enter in the hopes of recording the next occurrence?

                                      • A. check_errors 20110219
                                      • B. logadm -p opmon |7
                                      • C. logcat -p agent
                                      • D. tail-facc*0219
                                      Reveal Solution  Discussion  0

                                      Correct Answer: B  🗳️

                                      Question #2

                                      A Job is running and agents are logged in, but a report executed from Analyst shows no data for that job. On the Historical Data Server Component (HDSC. system, you confirm that the database is running.What are two possible causes for this? (Choose two.)

                                      • A. The logger is not running.
                                      • B. The service monitor is not running.
                                      • C. The HDSC system is not running.
                                      • D. The data pump is not running.
                                      • E. The dccserver is not running.
                                      Reveal Solution  Discussion  0

                                      Correct Answer: C,D  🗳️

                                      Question #3

                                      The Proactive Contact is unable to be reached from workstations on the customer LAN. However, the administrator console is able to see all of the Proactive Contact components.
                                      Which command is used to verify that the link to the customer LAN is running?

                                      • A. getvar
                                      • B. vmstat
                                      • C. netstat
                                      • D. sadc
                                      Reveal Solution  Discussion  0

                                      Correct Answer: C  🗳️

                                      Question #4

                                      A company uses Avaya Proactive Contact (APC. 5.X and outbound dialing to perform debt collection for a car dealership. They want to play a message that is appropriate based on the call recipient's past due balance if that call ends up in the wait queue.
                                      Which APC feature should be used?

                                      • A. unit work list
                                      • B. virtual campaign
                                      • C. record specific messaging
                                      • D. record selection criteria
                                      Reveal Solution  Discussion  0

                                      Correct Answer: C  🗳️

                                      Question #5

                                      You see the following messages in a PG230RM log file:
                                      #00Fri Jul 15, 2011 16:26:31 HST013; Host < ENET1 > Socket Read Error $FFFFFFFF:Incorrect Internet Address #00Fri Jul 15, 2011 16:26:31 HST002: Host < ENET1 > Has Failed Due To: Socket Read Error #00Frl Jul 15, 2011 16:26:31 FRM503: Minor Alarm Set For - ALM010: Host Communications Failure (NSA) #00 Fri Jul 15, 2011 16:26:31 FRM504; Major Alarm Set For - ALM011: No Hosts Available (SA)
                                      What do these messages indicate is happening?

                                      • A. This is normal maintenance; the pds processes are restarting on the Proactive Contact application server.
                                      • B. The Network File System (NFS) host connection to the Proactive Contact application server has been reset.
                                      • C. An Incorrect IP address has been configured for the PG230RM.
                                      • D. The socket/network connection to the Avaya Enablement Service (AES) host for telephony event reporting has been lost.
                                      • E. The network connection to the PSTN/carrier has been lost and the communication path will need to be reset.
                                      Reveal Solution  Discussion  0

                                      Correct Answer: C  🗳️

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