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Avaya Proactive Contact Implementation and Maintenance Sample Questions:

1. A business requires a hard-dialer solution with 300 agents, 600 lines and the capability to have total messages recorded up to 60 minutes in length.
What will be the requirements for the Large Port Voice Card 2 (LPVC2)?

A) two LPVC2 cards with 16 MB on-board memory
B) two LPVC2 cards with 32 MB on-board memory
C) one LPVC2 card with 32 MB on-board memory
D) one LPVC2 card with 16 MB on-board memory

2. A system operator can modify the Completion Codes in Editor but not manage an active Job in Monitor, while other users can do both.
How would you determine what is causing the problem?

A) Verify that the user's permissions include Job control access to Monitor in Role Editor.
B) Run check_mts on the primary Avaya Proactive Contact server to verify all Mid-Tier components are running.
C) Test the connection in the Oracle ODBC Driver configuration window in the "AvayaPDSDB" System DSN available in the workstations Control Panel > Administrator Tools > Data Sources (ODBon the affected user's workstation.
D) Run dheck_pds on the affected Avaya Proactive Contact server (the one the job is running on, not Just the primary) to verify that enserver is running.
E) Use enclient from the user's workstation to verify basic event service messages are being received across that particular workstation's network path.

3. When opening the Configuator dialog box in Health Manager, what information is required?
(Choose three.)

A) Database Server Details
B) Secondary Proactive Contact Details
C) WebLM Server Details
D) Primary Proactive Contact Details
E) Email Server Details

4. A system operator is receiving errors on a porter process during every reboot/restart of Proactive Contact.Which two parameters, if mismatched, would cause this? (Choose two.)

A) lines configured in dgswitch.cfg
B) MAXHIDSLOTS in master.cfg
C) OPERATORS in master.cfg
D) PORTS in master.cfg

5. What permissions can be assigned to a Role in Role Editor Application?

A) Read/Edit/Execute
B) Read/Manage/Write
C) Read/Write/Execute
D) Read/Job control/Write

Solutions: