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Real Avaya 3000.2 practice exam questions for easy pass!
Updated: Aug 05, 2026
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Avaya 3000.2 Exam Overview:
| Certification Vendor: | Avaya |
| Exam Name: | ACSS Small and Medium Enterprise (SME) Communications |
| Exam Number: | 3000.2 |
| Exam Format: | Multiple Choice |
| Available Languages: | English |
| Related Certifications: | Avaya Certified Support Specialist (ACSS) – Small and Medium Enterprise (SME) Communications Avaya Certified Implementation Specialist (ACIS) – Small and Medium Enterprise (SME) Communications |
| Sample Questions: | Avaya 3000.2 Sample Questions |
| Exam Way: | Delivered through Avaya-authorized testing platforms or authorized testing centers, depending on the certification program. |
| Pre Condition: | Official Avaya training and experience with Avaya IP Office/SME Communications solutions are recommended for ACSS candidates. |
| Official Syllabus URL: | https://www.avaya-learning.com/ |
Avaya 3000.2 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Installation and Configuration | - System Deployment
|
| Applications and Services | - Communication Services
|
| SME Communications Solution Architecture | - Platform Overview
|
| Maintenance and Troubleshooting | - System Support
|
| Security and Administration | - Administrative Management
|
Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:
1. A customer wants all incoming calls routed to the Embedded Voicemail (EVM) auto attendant call flow named AutoAtt. What will satisfy this requirement?
A) For the ARS, leave the Incoming Number field blank and in the Destination field select AutoAtt from the drop down list options.
B) For the Incoming Call Route, leave the Incoming Number field blank and in the Destination field select AA:AutoAtt from the drop down list options.
C) Create a hunt group called AutoAtt and use hunt group AutoAtt as the Destination field of the Incoming Call Route.
D) For the Incoming Call Route, leave the Incoming Number field blank and in the Destination field select VM:AutoAtt from the drop down list options.
2. An existing IP Office customer currently has an IP500 with 14 analog trunks, thirty 2420 digital stations and 16 fax machines connected to their IP Office. They have purchased a 24/30 channel ISDN line from their provider to upgrade the trunk capacity of the system. Which two must be added to the IP Office to make this work? (Choose two.)
A) IP500 VCM Channels License
B) VCM32
C) PRI-UNI Expansion Card
D) IP500 T1/E1 Channels License
E) PRI24/PRI30 Expansion Card
3. A client has an office with 40 real estate agents sharing twenty 9600 series IP phones. A 20channel SIP trunk on a dedicated 2 MB connection will be used. The LAN has a 5 MB VLAN with QoS to support the VoIP traffic. The client wishes for the highest voice quality while limiting Voice Compression Module (VCM) resources used. Which codecs should be used for the SIP trunk and IP phones to meet the client requirements?
A) G.711 for the SIP trunk and G.711 for the IP phones
B) G.729(a) for the SIP trunk and G.729(a) for the IP phones
C) G.729(a) for the SIP trunk and G.711 for the IP phones
D) G.711 for the SIP trunk and G.729(a) for the IP phones
4. Which two need to be programmed to accomplish this? (Choose two.)
A) Create the Account Code in Manager.
B) Add the CLI information to the Account Code.
C) Enable Forced Account Code on the Incoming Call Route created for the client CLI.
D) Add the client CLI information to the Incoming Call Route.
E) Enable Forced Account Code on the ARS Dial out Short Code.
5. When converting a 4620 series IP Phone to a VPN phone, which option on the phone must be changed on the phone and the 46xxupgrade.scr file to redirect the phone to the new firmware?
A) Network Region
B) Group Number
C) VLAN ID
D) Gatekeeper Location
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: C,D | Question # 3 Answer: A | Question # 4 Answer: A,B | Question # 5 Answer: B |
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