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Microsoft 074-338 Exam Overview:

Certification Vendor:Microsoft
Exam Name:Microsoft Lync 2013 Depth Support Engineer Exam
Exam Number:74-338
Available Languages:English
Exam Format:Case studies, Scenario-based questions, Multiple choice
Exam Duration:120 minutes
Real Exam Qty:40-60 (approx.)
Certificate Validity Period:Retired (no longer active certification exam)
Passing Score:700 (scaled score)
Related Certifications:70-336 Core Solutions of Microsoft Lync Server 2013
70-337 Enterprise Voice and Online Services with Microsoft Lync Server 2013
Microsoft Lync Server 2013 certification track
Exam Price:USD 165 (varies by region)
Recommended Training:Microsoft Lync Server 2013 Training Resources
Exam Registration:Microsoft Certification Portal
Pearson VUE Exam Registration
Sample Questions:Microsoft 074-338 Sample Questions
Exam Way:Computer-based exam delivered via Pearson VUE (onsite or online proctored where available at the time of availability).
Pre Condition:Recommended: Experience with Microsoft Lync Server 2013 administration and prior completion of core Lync Server 2013 exams (e.g., 70-336, 70-337).
Official Syllabus URL:https://learn.microsoft.com/en-us/credentials/

Microsoft 074-338 Exam Syllabus Topics:

SectionObjectives
Lync Server 2013 Architecture and Infrastructure- Core server roles and topology design
  • 1. Front End pool architecture
    • 2. Edge server and external connectivity
      - Integration with Active Directory and DNS
      • 1. Domain and forest requirements
        • 2. Service location and records configuration
          Voice and Enterprise Communication Services- Enterprise Voice configuration
          • 1. PSTN connectivity
            • 2. Dial plans and normalization rules
              - Telephony integration
              • 1. Gateway configuration and routing
                • 2. SIP trunking
                  Monitoring, Troubleshooting, and Support- Monitoring tools and logs
                  • 1. Centralized Logging Service (CLS)
                    • 2. Monitoring reports and dashboards
                      - Issue diagnosis and resolution
                      • 1. Connectivity and federation issues
                        • 2. Call quality troubleshooting
                          Client and User Experience Management- User provisioning and policies
                          • 1. User enablement in Lync
                            • 2. Conferencing policies
                              - Client deployment and configuration
                              • 1. Mobile and remote access configuration
                                • 2. Lync client policies

                                  Microsoft Lync 2013 Depth Support Engineer Sample Questions:

                                  Question #1

                                  DRAG DROP You support Microsoft Lync Server 2013 servers for an international company. The main office is located in New York and the datacenter is located in Seattle. All users in the New York office are using virtual desktops running on servers that are located in the Seattle datacenter. You enable and configure the Enhanced 9-1-1 (E9-1-1) emergency notification feature for the main office users. Users report that the Lync client always displays Seattle as their location. You need to ensure that Lync clients for users in the main office display their location accurately. Which four steps should you perform in sequence? (To answer, move the appropriate four actions from the list of actions to the answer area and arrange them in the correct order.)

                                  Answer:


                                  Explanation:
                                  Box 1: Remove the Seattle network location from the location database.
                                  Box 2: Update the location database with port information.
                                  Box 3: Validate the new locations
                                  Box 4: Publish the location database. Note:
                                  *To enable clients to automatically detect their location within a network, you first need to configure the location database. If you do not configure a location database, and Location Required in the location policy is set to Yes or Disclaimer, the user will be prompted to manually enter a location. To configure the location database, you will perform the following tasks:
                                  *To automatically locate clients within a network, you first need to populate the location database with a network wiremap, which maps network elements to civic (that is, street) addresses. You can use subnets, wireless access points, switches, and ports to define the wiremap. You can add addresses to the location database individually, or in bulk by using a CSV file that contains the column formats described in the following table. Reference: Configure the Location Database

                                  Question #2

                                  You support a customer whose network environment includes Microsoft Lync Server 2013 Standard deployed with an Edge Server that is connected to the Internet. Your customer currently has Lync Online configured for Hybrid mode with Office 365. You need to help your customer enable the Office Web Apps Server for users who are using on- premise Lync. What should you do?

                                  • A. Configure Office 365 SharePoint Online URL in the Lync Topology.
                                  • B. Configure Office 365 Microsoft Web Access Companion Server (WAC) URL in the Lync Topology.
                                  • C. Install a Microsoft Web Access Companion Server (WAC) server on premise and configure the Lync Topology.
                                  • D. Install Microsoft Web Access Companion Server (WAC) server components on Lync Pool Server.
                                  Answer: C
                                  Question #3

                                  DRAG DROP You support Microsoft Lync Server 2013 servers in your customer's company network. The Lync topology includes one site named HQ, with two servers named LyncFE.contoso.com and LyncDir.contoso.com. The servers use Kerberos authentication for web services. The Kerberos authentication account name is contoso\kerberos. he account has been accidentally deleted from the Active Directory Domain Services (AD DS) database. Users are unable to sign in to Lync. ou need to restore Kerberos authentication. You remove
                                  Kerberos assignment
                                  for the missing
                                  account and enable the topology. n which order should you perform the next actions? (To answer, move all actions from the list of actions to the answer area and arrange them in the correct order.)

                                  Answer:


                                  Explanation:
                                  Box 1:

                                  Box 2:

                                  Box 3:

                                  Box 4:

                                  Box 5: Enable-CsTopology
                                  Note:
                                  *Box 1: First create a new account
                                  *Box 2: You must set up a password on the Kerberos account for each site that has
                                  Front End Servers, Standard Edition servers, and Directors. You can set up the
                                  password by running the Set-CsKerberosAccountPassword Windows PowerShell
                                  cmdlet on one server in the site (for example, one Front End Server).
                                  For example:
                                  Set-CsKerberosAccountPassword -UserAccount "contoso\KerbAuth"
                                  *Box 3: In a site, Front End Servers, Standard Edition servers, and Directors can
                                  use a Kerberos authentication account for purposes of authenticating requests to the
                                  Web Services service. This procedure locates each server running Web Services in
                                  a site that has been assigned a Kerberos account and updates the Internet
                                  Information Services (IIS) configuration settings to use the Kerberos account.
                                  For example:
                                  Set-CsKerberosAccountPassword -FromComputer fe01.contoso.com -ToComputer dir01.contoso.com
                                  *Box 4: New-CsKerberosAccountAssignment
                                  Assigns a Kerberos account, which is used for Internet Information Services (IIS) authentication, to a site.
                                  *Box 5:
                                  Enable-CsTopology
                                  Enables the most recently published Lync Server topology. After you have made
                                  changes to your topology, the changes will not take effect until they have been both
                                  published and enabled. Reference: Set a Kerberos Authentication Account Password on a Server

                                  Question #4

                                  You support Microsoft Lync Server 2013 servers in your customer's network.
                                  The network includes wired and wireless networks.
                                  The network is configured to support Microsoft Lync Mobile users who have mobile devices that are running Microsoft Lync 2010 for iPhone. Users of Lync 2010 for iPhone report that they are unable to receive push notifications when they are connected to the company's internal network. They are able to receive push notifications when they are connected to their cellular network. You need to diagnose why these users cannot receive push notifications. What should you do?

                                  • A. Run the Test-CsFederatedPartner cmdlet.
                                  • B. Run the Test-CsMcxP2PIM cmdlet.
                                  • C. Run the Test-CsPhoneBootstrap cmdlet.
                                  • D. Open a Telnet session to port 5223.
                                  Answer: D
                                  Question #5

                                  DRAG DROP
                                  You are helping your customer perform a side-by-side migration from Microsoft Lync Server 2010 to Microsoft Lync Server 2013 Your customer's Lync environment currently includes the following:
                                  -Lync Server 2010 Pool with two Enterprise Edition Front End servers
                                  -Lync Server 2010 Mediation Server pool with one Mediation Server
                                  -Lync Server 2010 Edge pool with one Edge Server
                                  -Lync Server 2010 Audio/Video (A/V) pool with two A/V Servers
                                  -Lync Server 2010 Monitoring and Archiving Server
                                  -Lync Server 2013 Pool with three Enterprise Edition Front End servers and collocated Mediation Server pool
                                  -Lync Server 2013 Persistent Chat server pool with two servers
                                  -Lync Server 2013 Edge Server pool with two servers
                                  -Two Session Initiation Protocol (SIP) trunks connected to Lync Server 2010 Mediation Server
                                  -Two SIP trunks connected to Lync Server 2013 Front End Pool Mediation server pool Your customer moves a batch of users to Lync Server 2013. One user reports that when she escalates the IM conversation to an Audio/ Video conference with her colleague who is on Lync Server 2010, audio and video quality become choppy. She also reports that the bars change from green to orange to red. Users who are on Lync Server 2010 do not report any problems with audio or video quality. The Lync Server 2013 user reports that after a few minutes, everything starts working fine.You discover that the Lync 2013 user is using a home Wi-Fi connection. You start a Lync 2010 client on a test computer and sign in with a Lync Server 2010 test user account. You start a Lync 2013 client on a second test computer and sign in with a Lync Server 2013 test user account. You re-create the problem by using two test user accounts and collect the following information:
                                  -log file from each client
                                  -Lync events from each client
                                  -log files from both Front End Server pools
                                  -Lync Server event from Lync Server 2013 pool
                                  -Network Monitor data on Edge Server
                                  -Network Monitor data on the test computer that has Lync 2013 You need to analyze the logs and packet data to diagnose the problem. Which three steps should you perform in sequence? (To answer, move the appropriate three actions from the list of actions to the answer area and arrange them in the correct order.)

                                  Answer:


                                  Explanation:
                                  Box 1: Open the Lync 2010 client log file by using Snooper.
                                  Box 2: Locate the test call
                                  Box 3: Review the RTP packets from the Network Trace Log (PCAP) file.
                                  Note:
                                  *To capture, analyze, and diagnose poor quality audio, do the following:
                                  *Lync has been designed to work without QoS but Lync Administrators can choose to enable both Lync endpoints as well as servers to mark Differentiated Services Code Point (DSCP) values on audio and video packets. This ensures that audio/video packets get prioritized on a network that is enabled for Differentiated Services (DiffServ).

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