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Real Microsoft 070-272 practice exam questions for easy pass!

Updated: Sep 12, 2026

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Microsoft 070-272 Exam Overview:

Certification Vendor:Microsoft
Exam Name:Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System
Exam Number:70-272
Exam Price:USD 125
Real Exam Qty:Approximately 40-60
Available Languages:English, German, Spanish, French, Japanese, Chinese (availability varied by region)
Exam Format:Scenario-based Questions, Multiple Choice, Case Study Questions
Passing Score:700/1000
Related Certifications:Microsoft Certified Desktop Support Technician (MCDST)
Exam Duration:120 minutes
Certificate Validity Period:Retired (certification lifecycle ended; originally no fixed expiration while active)
Sample Questions:Microsoft 070-272 Sample Questions
Exam Way:Pearson VUE authorized testing centers (while active); computer-based exam.
Pre Condition:No formal prerequisite exam. Commonly taken together with Exam 70-271 to earn the Microsoft Certified Desktop Support Technician (MCDST) certification.
Official Syllabus URL:https://learn.microsoft.com/en-us/credentials/

Microsoft 070-272 Exam Syllabus Topics:

SectionWeightObjectives
Supporting Internet Explorer and Collaboration Applications20%- Troubleshooting web application issues
  • 1. Troubleshoot download and scripting issues
  • 2. Resolve browser compatibility problems
- Browser configuration
  • 1. Manage security and privacy settings
  • 2. Configure add-ons and connectivity
Troubleshooting Desktop Applications30%- Application compatibility and maintenance
  • 1. Identify compatibility issues
  • 2. Apply updates and repairs
- Supporting end users
  • 1. Resolve printing and file-related issues
  • 2. Diagnose common application errors
Supporting Microsoft Office Applications30%- Troubleshooting Office applications
  • 1. Resolve startup and performance issues
  • 2. Repair installation and configuration problems
- Installing and configuring Office applications
  • 1. Configure application settings
  • 2. Manage user profiles and templates
Supporting Outlook and Messaging20%- Troubleshooting messaging issues
  • 1. Resolve send and receive problems
  • 2. Troubleshoot mailbox and connectivity issues
- Configuring Outlook
  • 1. Configure accounts and data files
  • 2. Create and manage mail profiles

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