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WGU Operations-Management Exam Syllabus Topics:

WGU Operations Management (C215, VDC2) Sample Questions:

1. A company is experiencing an unusual amount of deliveries that are either late or an incorrect quantity.
Which type of system is used to identify and manage this type of problem?

A) ERP (enterprise resource planning)
B) FMS (flexible manufacturing system)
C) CRP (capacity requirements planning)
D) MRP (material requirements planning)

2. When is capacity measurement at the best operating level?

A) At the minimum point of the cost curve
B) When the average unit cost is minimized
C) At maximum capacity
D) When the total cost is minimized

3. Which design work system minimizes repetitiveness in tasks by assigning employees the role of planning and scheduling?

A) Job rating
B) Job entitlement
C) Job rotation
D) Job enrichment

4. A company suddenly finds demand has increased to 140% of its previous capacity. It has been able to hire only a fraction of the employees previously laid off, and a warehouse fire destroyed 80% of its inventory.
Which two options does the company have to rapidly meet the new demand?
Choose 2 answers

A) Hire and train new full-time employees
B) Build new production facilities
C) Hire temporary workers
D) Subcontract a portion of production capacity

5. Which concept takes a total system approach to creating an efficient operation and combines concepts such as just-in-time (JIT), total quality management (TQM), and continuous improvement?

A) Lean systems
B) Customer relationship management (CRM)
C) Enterprise resource planning (ERP)
D) ISO 9001 standards

Solutions: