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Cisco 642-241 Exam Syllabus Topics:

Cisco Unified Contact Center Enterprise Design (UCCED) Sample Questions:

1. Cisco provides a set of sizing tables in the Cisco Unified Contact Center Enterprise 8.0(x) Design Guide (SRND). These tables show the bandwidth that is required for the Cisco Agent Desktop and Supervisor Desktop. Using these tables, how much average bandwidth is required to support 200 agents and 20 supervisors at a remote site across the WAN?

A) 8.32 kB/s
B) 3.7 kB/s
C) 6.5 kB/s
D) 7.4 kB/s

2. What impact does the Cisco Unified Contact Center Enterprise 8.0(x) Mobile Agent option have on the agent peripheral gateway?

A) The number of call-by-call agents with Cisco Agent Desktop cannot be more than 1,000.
B) The number of call-by-call agents with CTI OS cannot be more than 1025.
C) There is no impact.
D) The number of nailed-up agents with CTI OS cannot be more than 1156.
E) The number of mobile agents must be less than 500.

3. When is a call type assigned to a call in the Cisco Unified Contact Center Enterprise system?

A) when the call is routed to an agent
B) when a call-routing script hits the first Queue to Skill Group node
C) when the call terminates and data is written to the Cisco TCD table
D) when the call is first post-routed from Cisco Unified Communications Manager

4. What role does the Cisco Unified ICM play in the Cisco Unified Contact Center Enterprise solution?

A) plays music on hold and in queue for callers
B) provides routing and queuing instructions for contacts
C) terminates media streams for agents and callers
D) records and stores voice calls for quality purposes

5. Cisco provides a VRU Peripheral Gateway to the Central Controller Bandwidth Calculator spreadsheet tool. What is the purpose of this tool?

A) to size the private network that is required between the Peripheral Gateway Side A and B
B) to size the visible network that is required between the Peripheral Gateway and the Cisco Unified Communications Manager cluster
C) to size the visible network that is required between the Peripheral Gateway and the call router
D) to size the private network that is required between call routers A and B for this specific Peripheral Gateway traffic flow

Solutions: