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Last Updated: Aug 12, 2026

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Microsoft 70-404 Exam Syllabus Topics:

SectionObjectives
Service Desk and Incident Management- Incident management workflow
  • 1. Work item templates and queues
    • 2. Incident lifecycle configuration
      - Problem management
      • 1. Root cause analysis processes
        • 2. Problem record handling
          Service Catalog and Request Fulfillment- Service offerings
          • 1. Request offerings configuration
            • 2. Service request workflows
              Security and Access Control- User roles and permissions
              • 1. Active Directory integration
                • 2. Role-based access control (RBAC)
                  Reporting and Data Warehouse- Reporting configuration
                  • 1. SSRS integration
                    • 2. Standard and custom reports
                      Deploying and Configuring System Center Service Manager- Management packs configuration
                      • 1. Importing and customizing management packs
                        • 2. Service Manager data warehouse integration
                          - Installation and initial configuration
                          • 1. Service Manager management server setup
                            • 2. Prerequisites and system requirements
                              Configuration Management Database (CMDB)- Service asset and configuration items
                              • 1. CI classes and relationships
                                • 2. Discovery and synchronization

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