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HP Servicing HP Desktops , Workstations , and Notebooks Sample Questions:

1. Which statement about SATA technology is correct?

A) SATA hard drives can be connected directly to a SCSI controller.
B) SATA hard drives can be connected to a SAS controller.
C) SAS hard drives can be connected to a SATA controller.
D) SATA hard drives can be installed in a daisy chain configuration.

2. When is it safe to power on a power supply that is disconnected from the other computer components?

A) whenthe power supply is connected through a UPS
B) whenthe power supply isremoved from the desktop or workstation
C) whenthe power supply isproperly installed in the desktop or workstation
D) when the power supply hasaBuilt-in Self-Test (BIST)

3. A customer is logged in to the network but cannot print to the network printer. How do you determine if the issue is related to the PC or the network printer?

A) Get the IP address from the printer and try to ping the address.
B) Replace the network cable from the PC and try to print.
C) Change the drivers for the network printer and resend the print job.
D) Get the IP address of the NIC for the PC and try to ping the address.

4. What is the recommended electrostatic discharge (ESD) precaution that you should take before starting work on a computer?

A) Touch a metallic portion of the case to establish ground.
B) Use a power outlet to ground the computer.
C) Store all electronic parts in a plastic bag.
D) Put on a grounded wrist strap.

5. Which statement best describes the Trusted Platform Module (TPM)?

A) TPM is factory-configured hardware bound to a single system board.
B) TPM is network software downloadable from the HP website.
C) TPM is software for data encryption on HP PCs.
D) TPM is a field-installable upgrade option.

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