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HP Selling HP Personal Systems Services 2018 Sample Questions:

1. In which customer situation would you propose a services contract?

A) The customer wants to purchase only services, does not want to pay upfront, and wants a single agreement to simplify the installed base management and renewal.
B) The customer requires that no special terms and conditions are attached to the SLA and wants to pay upfront for both services and hardware.
C) The customer wants to pay upfront for both hardware and services.
D) The customer uses only HP products.

2. Which statement is true about the current market trends?

A) Professional and personal lives are becoming more separate.
B) Onsite workplaces are becoming obsolete.
C) The workforce has increasing expectations for productivity.
D) IT wants greater flexibility to purchase the latest technologies.

3. Which types of HP Services contracts are available to your customers? (Select two.)

A) Adjustable
B) Transactional
C) Standard
D) Custom
E) Durational

4. Your customer, a local hospital, is concerned with unexpected repair costs due to spills and dropped devices while doctors visit with their patients. They are also concerned with data security on these devices if the hard drive fails. Which services would you offer?

A) Accidental Damage Protection and Next Business Day Onsite Services
B) Next Business Day Onsite and Installation
C) Accidental Damage Protection and Defective Media Retention
D) Configuration Services and Defective Media Retention

Solutions: