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HP HP2-N31 Exam Syllabus Topics:

HP Selling HP BSM Solutions Sample Questions:

1. Which key customer persona is most likely associated with and involved in Application Performance management?

A) Quality Assurance Director
B) Director of Operations
C) Chief Marketing Officer
D) Senior Project Manager

2. Which IT activity is supported by the BSM Network Management Solution?

A) improving application quality testing
B) providing cross-domain visibility of IT infrastructure events to remove duplication
C) providing proactive policy enforcement and compliance reporting
D) end-user monitoring to track business service levels

3. Which discovery question would you ask to an IT executive to uncover a Systems Management pain point?

A) How often do you update application revisions across your network?
B) What percentage of your IT budget goes toward managing the infrastructure versus innovation?
C) Do you have the ability to integrate fault, availability, performance, and configuration management?
D) Have you experienced customer satisfaction issues for accessing your applications?

4. Which Network Management business challenges do IT executives face that are solved through BSM? (Select two.)

A) reducing costs through tool consolidation
B) providing better asset management tracking
C) reducing data center power consumption
D) monitoring security breaches more effectively
E) meeting and reporting on compliance and regulatory requirements

5. Which statement best links a customer problem to a solution capability for Application Performance Management?

A) Problem: too much lost productivity and time chasing network issues Solution: Network Automation (NA)
B) Problem: the inability to capture and consolidate infrastructure and application events in real-time Solution: HP Run-time Service Model (RTSM)
C) Problem; how to determine which events matter and which are just "noise" Solution: Operations Manager (i)
D) Problem: the inability to capture the end-user experience Solution: Real user Monitor (RUM)

Solutions: