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SAP C_C4C14_1811 Exam Syllabus Topics:

SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. You enable email integration with SAP Cloud for Customer service request management Which partner types are supported for the email channels? Note: There are 2 correct answer to this question.

A) Individual customers
B) Corporate customers
C) Competitors
D) Group customer

2. Which of the following actions are supported by the e-mail communication channel? Note: There are 2 correct answers to this question.

A) Broadcast e-mails to a group of individuals
B) Create service tickets from inbound e-mails
C) Route unkown sender e-mails to a common inbox
D) Create activities from inbound e-mails

3. Which of the following functions can you perform using the language adaptation tool?

A) Translate extension field labels
B) Translate work center and view labels
C) Translate notes entered by a user
D) translate action buttons

4. Who can approve time reports so they can be released to CATS?

A) Territory owner
B) End customer
C) Reporting line manager
D) Nominated delegate

5. How can you maintain high data volumes in SAP Cloud for Customer? Note: There are 2 correct answers to this question.

A) Use a standard migration template to populate data
B) Use the Application and User Management work center to populate data
C) Apply the Data Workbench to populate data
D) Use a custom data migration template to populate data

Solutions: