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Salesforce Certified Field Service Consultant Sample Questions:

1. Universal Containers (UC) has 140 service resources who handle 2,400 service appointments per day.
How should UC define Service Territories to ensure a high quality of optimization and dispatcher experience?

A) Two Service Territories that split the Service Resources evenly
B) One Service Territory with four Polygons
C) Five Service Territories with fewer than 500 Service Appointments per day
D) Three Service Territories withfewer than 50 resources

2. A Technician at Universal Containers (UC) is responsible for servicing multiple Assets at a customer site during a single visit. UC wants to minimize impact for the customer and consolidate work for its Technician.
What should theConsultant recommend to meet this requirement?

A) Create and schedule independent Work Orders for each Asset, each with a Service Appointment.
B) Create designated Time Slots to ensure appropriate time is held to accommodate these types of visits.
C) Create a single Work Order with Work Order Line Items for each Asset, each with a Service Appointment.
D) Create and schedule a Service Appointment with a single Work Order with Work Order Line Items for each Asset.

3. universal containers need to send the technician into the field to service containers. It takes two technicians with specialized skill to complete the work at same time.
How should the consultant make this requirement?

A) Create a crew with two technicians
B) Create a two-service crew
C) Create a work rule with two required skills

4. Universal Containers wants to ensure Technicians have the correct equipment before arriving at a Job site.
Which two considerations should the Consultant take into account when configuring Salesforce Field Service?
Choose 2 answers

A) Work Types can be configured to include Required Products on Work Orders and Work Order Line Items.
B) Quantity and Unit of Measure are required when adding a Required Product.
C) Validation Rules and Triggers created on the Work Order and Work Order Line Item objects are automatically recreated for Work Types.
D) Required Products must be added to both the Work Order and all Work Order Line Items.

5. Each door lock that Universal Containers (UC)sells has a unique 20 digit code. The code represents the manufacturer, production run, and production number.
UC needs to track each lock. In addition to the installed locks, all Technicians carry five replacement units in their van stock, How should UC track the van stock door locks?

A) Create a product item for each door lock utilizing standard fields.
B) Create a product item and enter the Technicians' lock quantity.
C) Create a product item and enter the serial numbers in the related list.
D) Create a product item with all the serial numbers in the notes section.

Solutions: