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Salesforce BA-201 Exam Syllabus Topics:

Salesforce Certified Business Analyst Sample Questions:

1. Business analyst (BA) at Universal Containers looks at the user stories for a new implementation of the for salesforce Customer Data Platform (CDP) and notices they are too large. The BA recommends that the large Dries be broken down into smaller stories which will decrease the future level of effort for subsequent ac.
Which activity will be mast impacted by breaking down the user stories?

A) Acceptance criteria
B) Defining the persona
C) Estimation

2. Universal Containers is beginning a Commerce Cloud project with a new client. The business analyst (BA) wants to leverage customercentric discovery to ensure a successful project outcome.
How can the BA put this into action before the first requirements workshop?

A) Research the background of the client's Salesforce team.
B) Navigate the client's online purchasing process.
C) Develop preliminary technical specifications.

3. Cloud Kicks (CK) needs to implement an event management system within Salesforce. After researching potential solutions, a managed package meets the majority of CK s business requirements. However, the CRM director has expressed a desire to heavily customize an open source solution.
Which benefit of using a managed package versus an open source solution should the business analyst share to help the CRM director make a decision?

A) Each version of a managed package on the AppExchange undergoes a security review.
B) Managed packages are easily customizable to meet CK's exact requirements.
C) Managed packages are updated automatically with each Salesforce Release.

4. A cloud Kicks business analyst (BA) is conducting user interviews with the support team as part of a migration to Salesforce. Serval users indicate they use multi-factor authentication (MFA) on their phones to log in to existing systems. Other users have located they access existing systems with only username and password.

A) Select the requirement used by the majority of the support team.
B) verify the requirement with the security team.
C) Bring the requirement to the product owner's attention.

5. The technical team at Cloud Kicks is trying to deliver one of its Salesforce customizations. The business analyst (BA) has been asked to put assignments, test plans, decisions, and milestones in writing and share this document with stakeholders so there is less potential for confusion.
Which tactical document should the BA use to capture features?

A) User Acceptance Test plan
B) Business analysis plan
C) Release plan

Solutions: