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Last Updated: Sep 09, 2026
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Salesforce Arch-302 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Scalability and Performance Design | - High-volume transaction design - Performance optimization strategies |
| Topic 2: Integration Architecture | - Event-driven architecture
|
| Topic 3: Solution Design for B2C Customer Experience | - Omnichannel experience design - Customer journey architecture |
| Topic 4: Security and Data Governance | - Access control and identity management - Customer data protection |
| Topic 5: B2C Platform Capabilities | - Commerce and engagement tools
|
Salesforce Certified B2C Solution Architect Sample Questions:
A company currently provides service to its customers using a call center and spreadsheets, Because of the lack of systems, there is no ability to track how successful agents are. In addition, the ordering system cannot be easily accessed by service agents, costing valuable time and hurting customer satisfaction.
What should a Solution Architect say to convince the company to shift to a connected B2C Solution approach?
- A. Agents will have easy access to customer data to provide a better service experience when customers call in.
- B. Agents can utilize SSO to launch an 'Order on Behalf of' storefront experience within the B2C Commerce UI.
- C. Agents will have a better interface using Service Cloud and B2C Commerce with Heroku.
- D. Agents' success rates will be better measured after helping the company define ROI KPIs together.
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A multi-brand company uses B2C Commerce, Service Cloud, and Marketing Cloud and wants to deliver integrated customer experiences across all three products. The company has one B2C Commerce realm serving two storefronts, a Salesforce org, and a Marketing Cloud instance with a single business unit that leverages email address as a subscriber key. None of these Salesforce Clouds are integrated. The company is also interested in integrating with Customer 360 Data Manager.
Which two Marketing Cloud implementation recommendations should a Solution Architect present to the company to adjust their architecture to adhere to Salesforce multi-cloud integration best practices?
Choose 2 answers
- A. Marketing Cloud should serve as the Salesforce primary for customer profiles and leverage customer email addresses as a multi-cloud customer identifier.
- B. B2C Commerce should integrate with Marketing Cloud and create a Marketing Cloud Contact when a B2C Commerce customer registers or places an order via the storefront.
- C. Marketing Cloud should implement a second business unit and provide each B2C Commerce storefront with its own Marketing Cloud business unit.
- D. Marketing Cloud must undergo a subscriber key migration with Salesforce Professional Services and select a subscriber key that aligns with Salesforce multi-cloud architecture best practices.
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A company uses Service Cloud and B2C Commerce and now wants to enable the 'Order on Behalf of functionality on its storefront. The customers using the storefront are Person and Household accounts.
Which three design and architecture considerations should a Solution Architect follow to ensure that the
'Order on Behalf of functionality works well for all the designated storefront customers?
Choose 3 answers
- A. The REST calls between B2C Commerce and Service Cloud do not count towards API governor limits.
- B. The Order on Behalf of feature in the Service to B2C Commerce Connector only supports person accounts as a customer model by default.
- C. Verify that the permissions used are Login_On_Behalf, Login_Agent, and Create_Order_On_BehaIf_Of business manager functional permissions.
- D. Default user is required for anonymous storefront shoppers.
- E. Verify that agents are Service Cloud and B2C Commerce users with Order on Behalf rights.
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A luxury retailer Is about to implement B2C Commerce and Marketing Cloud for their online presence. They are well known for their privacy when it comes to their customers' purchases within their stores and would like that to reflect in their online presence as well.
Given that requirement and the requirement to adhere to global data privacy acts, what are two out-of-the-box features the retailer should enable across these clouds when it comes to their customers' privacy?
Choose 2 answers
- A. Create cookies initially, then delete once the customer asks to deny.
- B. Use profile and preference center functionality for Marketing Cloud Email Studio to capture consent and opt-in confirmation.
- C. Determine the stopper's tracking preference using the B2C Commerce Shop API.
- D. Enable terms and conditions functionality within Marketing Cloud to have customers opt-In.
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A company actively uses CI/CO processes for their Service Cloud implementation and is adding Marketing Cloud and Marketing Cloud Connect to their architecture. Under the current setup each developer has their own developer sandbox for development. Developers merge their changes into a sandbox for QA regularly, then once every week changes are moved to staging, and from staging to production instances.
Which set up should a Solution Architect propose to support this development approach considering costs and data segregation?
- A. Set up one Marketing Cloud instance with a business unit for production and one business unit for testing that is connected to all Developer sandboxes
- B. Set up one Marketing Cloud instance for production and create a Marketing Cloud sandbox to connect to each of the Service Cloud sandboxes
- C. Set up one Marketing Cloud instance for testing and one for production, where the testing instance is connected to the staging sandbox
- D. Set up one Marketing Cloud instance for each sandbox in Service Cloud
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