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Last Updated: Sep 05, 2026

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Reference: https://www.microsoft.com/en-us/learning/exam-70-685.aspx

Microsoft 070-685 Exam Syllabus Topics:

SectionObjectives
Topic 1: Support Mobile Users- Configure and troubleshoot mobile devices
- Resolve offline files and synchronization issues
- Resolve remote connectivity issues
Topic 2: Identify and Resolve New Windows 7 Desktop Support Issues- Resolve operating system installation and upgrade issues
- Resolve application compatibility issues
- Resolve hardware and device driver issues
Topic 3: Resolve Operating System Issues- Troubleshoot system security and update issues
- Troubleshoot startup and boot issues
- Troubleshoot performance issues
Topic 4: Resolve Network Connectivity Issues- Troubleshoot TCP/IP connectivity
- Troubleshoot wireless networking issues
- Resolve remote access and domain connectivity issues
Topic 5: Resolve Security Issues- Resolve user account and permissions issues
- Resolve malware and security configuration issues
- Resolve authentication and access issues
Topic 6: Resolve Software Configuration Issues- Resolve issues with Internet Explorer and networking applications
- Resolve issues with desktop applications
- Resolve issues with Windows settings and features
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