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Adobe Pages End User Sample Questions:

1. Which of the following is NOT a good step to take when working onsite on a computer?

A) Use a grounded ESD mat.
B) Check the polarity of the grounded power outlet.
C) Wear a grounded ESD wrist strap.
D) Place parts on the floor.

2. Which of the following is a valid precaution you should take when you begin working inside a MacBook
Pro (13-inch, Mid 2010)?

A) Disconnect the main battery.
B) Remove the hard drive.
C) Disconnect the optical drive.
D) Reset the SMC.

3. You want to follow ESD prevention rules, but your work area is too small for you to be tethered with a wired wrist strap. What is one acceptable alternative solution to this issue?

A) Do not practice ESD prevention.
B) Use a wireless wrist strap.
C) Use a grounded ESD heel strap.
D) Work on the floor instead of a table.

4. You are troubleshooting an iMac (Early 2008) that does not power on. You notice that all diagnostic LEDs remain off when a known-good power cord is connected to the iMac and to a known-good power outlet.
What is most likely the cause of these symptoms?

A) Faulty power supply
B) Faulty video card
C) Faulty LCD panel
D) Faulty optical drive

5. A customer states that he cannot open a Keynote file. What is the most effective question to ask him
FIRST?

A) Can you open any files?
B) Can you open other Keynote files?
C) What version of Keynote are you using?
D) Is your Mac connected to a network?

Solutions: