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Apple OS X v10.8 Troubleshooting Sample Questions:

1. Paolo is experiencing an issue with a VoIP application on his MacBook Pro with OS X Mountain Lion installed. He can't access Contacts from within the application, so he can't call his friend's mobile phone. Which would be the first troubleshooting step to perform?

A) Check that Paolo granted the VoIP application access to Contacts under System Preferences > Security & Privacy > Privacy.
B) Open the Disk Utility, choose the startup disk and repair disk permissions.
C) Delete then reinstall the VoIP application.
D) Delete the application's preferences from /Users/Paolo/Library/Preferences.

2. A user tries to launch an app named "Dangerous" on OS X Mountain Lion and sees the following warning: "Dangerous" comes from an unidentified developer. Your security preferences are set to block installation of applications from unidentified developers." What can the user do to open the application?

A) Open the Mac App Store preferences, then change the Application Security settings.
B) Control-click or right click the icon of the app, select Open from the contextual menu or select 'Anywhere' under System Preferences > Security & Privacy > General > Allow applications downloaded from:
C) Contact the vendor of the app and ask them to send a product registration key.
D) Delete the app and try downloading a fresh copy from the internet.

3. Burl is developing an application named DeaderEnd on a shared Mac at work. He wants to keep the application private until he has finished it. Which choice below will keep the application private?

A) /Users/Shared/DeaderEnd.app
B) /Applications/DeaderEnd.app
C) /System/Library/Applications/DeaderEnd.app
D) /Users/Burl/Desktop/DeaderEnd.app

4. A prohibitory sign over an application's icon in OS X Mountain Lion indicates that it is

A) anIOSapplication
B) a PowerPC application
C) a Windows application
D) an app not purchased at the Mac App Store

5. What feature of Os x Mountain Lion allows a customer to reset their forgotten login password without having to have a second admin user?

A) Verbose mode.
B) Reset a password using an Apple I
C) EFI reset mode.
D) Safe Boot.

Solutions: