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Peoplecert CMS7 Exam Syllabus Topics:

Peoplecert ITIL V3 Foundation Sample Questions:

1. What guidance does ITIL give on the frequency of production of service reporting?

A) Reports should be produced weekly
B) Service reporting intervals must be defined and agreed with the customers
C) Reporting intervals should be set by the Service Provider
D) Service reporting intervals must be the same for all services

2. The MAIN objective of Service Level Management is:

A) To create and populate a Service Catalogue
B) To carry out the Service Operations activities needed to support current IT services
C) To ensure that an agreed level of IT service is provided for all current IT services
D) To ensure that sufficient capacity is provided to deliver the agreed performance of services

3. Which of the following activities is performed by application management?

A) Agreeing the service levels for the service supported by the application
B) Deciding who the vendor of the storage devices will be
C) Ensuring that the required functionality is available to achieve the required business outcome
D) Defining where the vendor of an application should be located

4. Who is responsible for defining Key Performance Indicators for Change Management?

A) The Continual Service Improvement Manager
B) The Service Owner
C) The Change Management Process Owner
D) The Change Advisory Board (CAB)

5. Which of the following combinations covers all the roles in Service Asset and Configuration Management?

A) Configuration Manager; Configuration Analyst; CMS/tools Administrator; Librarian; Change Manager
B) Configuration Administrator/Librarian; Configuration Manager; Service Desk Manager; Configuration Analyst; CMS/tools Administrator
C) Configuration Administrator/Librarian; Configuration Manager; Configuration Analyst; Configuration control board; CMS/tools Administrator; Financial Asset Manager
D) Configuration Administrator/Librarian; Service Asset Manager; Configuration Manager; Configuration Analyst; Configuration control board; CMS/tools Administrator

Solutions: