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EXIN ITILFNDv4 Exam Syllabus Topics:

EXIN ITIL 4 Foundation Sample Questions:

Question 1

Which of the following statements about 'outcomes' is TRUE?

A. The level of expenses regarding a technology for a service is defined by an outcome
B. The delivery of products to a stakeholder is enabled by outcomes
C. Outcomes provide assurance to stakeholders regarding the performance of a service
D. An outcome depends on at least one output to deliver a result

Question 2

Which describes the utility of a service?

A. A service that meets its service level targets
B. A service that increases constraints on the consumer
C. A service that is fit for use
D. A service that supports the performance of the consumer

Question 3

Which dimension considers data security and privacy?

A. Information and technology
B. Partners and suppliers
C. Value streams and processes
D. Organizations and people

Question 4

What is an incident?

A. A result enabled by one or more outputs
B. A service interruption resolved by the use of self-help tools
C. The planned removal of an item that might affect a service
D. A possible future event that could cause harm

Question 5

Which of the four dimensions contributes MOST to defining activities needed to deliver services?

A. Information and technology
B. Partners and suppliers
C. Value streams and processes
D. Organizations and people

Solutions: