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ISQI CTFL-UT Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Usability Evaluation Methods and Techniques25%- Inquiry methods: surveys, interviews, focus groups
- Inspection methods: heuristic evaluation, cognitive walkthrough
- Usability testing: planning, preparation, execution, analysis
Topic 2: Basic Concepts of Usability, UX and Accessibility15%- Definitions and core principles
- Business value and objectives
- Relationship between usability, UX and accessibility
Topic 3: Accessibility in Usability Evaluation15%- Inclusive design considerations
- Standards: WCAG, ISO 9241, EN 301 549
- Evaluating compliance and accessibility barriers
Topic 4: Risks in Usability, UX and Accessibility15%- Project and product-level risks
- Impact analysis and mitigation
- Identification and classification of risks
Topic 5: Usability Test Planning and Reporting10%- Documenting results and recommendations
- Stakeholder communication
- Test strategy and plan design
Topic 6: Fundamentals of Usability Evaluation20%- Goals, metrics and measurement
- Evaluation types: inspection, testing, inquiry
- Human-centered design process

ISQI ISTQB Certified Tester-Foundation Level - Usability Testing Sample Questions:

Question #1

In a short conversation, a potential customer mentions that accessibility is of great importance to them. What does this mean?

  • A. They focus on quantitative usability evaluations
  • B. They focus on agile development
  • C. They use prototyping in their development process
  • D. They also seek to address users with limitations
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

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Question #2

A "usability test participant" ...

  • A. ... is a representative user who solves typical tasks in a usability test.
  • B. ... helps to set up the system used for the usability test.
  • C. ... can be the organizer of a usability test.
  • D. ... is a person who observes a usability test.
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Correct Answer: A  🗳️

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Question #3

The usability team has written a usability test report. The report has the following structure:
Executive summary (1 page)
Table of contents (1 page)
Findings and recommendations (5 pages)
Objectives (2 pages)
Purpose (2 pages)
Contacts (1 page)
Which best practice does this usability test report violate?

  • A. The report makes use of usability jargon
  • B. The report misses positive findings
  • C. The report misses a description of the evaluation method
  • D. The report is too long
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Correct Answer: C  🗳️

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Question #4

You're redesigning the web shop of a customer and found out that they are using legacy web design techniques like HTML tables for design matters, making the website hard to be operated using alternative input and output devices (e.g. screen readers).
Which kind of risk is most likely to occur?

  • A. There's no risk predictable
  • B. Accessibility risk
  • C. Usability risk
  • D. User experience risk
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

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