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HP HP2-B25 Exam Syllabus Topics:

HP LaserJet Solutions Sample Questions:

1. Which statement is true about an error condition of 80.X that is displayed in the control panel?

A) This is a fuser error. Power the printer off and reseat the fuser to see if this corrects the problem.
B) This is a main motor failure indicating that the motor or DC power supply may need to be replaced.
C) This is a general error indicating that preventative maintenance is required to maintain proper printer functionality.
D) This is an I/O error. Check for a loose I/O cable.

2. You arrive at a customer location and inspect a LaserJet printer. The display is blank and no motors or fans are running. What should you do first to isolate the cause of this failure?

A) Check physical power plug connections.
B) Inspect for a loose I/O or internal cable connection.
C) Inspect power supply fuse continuity.
D) Test the main fan to ensure thermal tolerances are within specifications.

3. Your control panel has a message indicating a specific component failure. Which type of message is this?

A) error message
B) service message
C) status message
D) information message

4. Which feature/menu provides access to downloading firmware and resets?

A) Service
B) Pre-boot
C) Administration
D) Device maintenance

5. Certpaper.com has a LaserJet 4345 MFP printer, and wants to configure the 'Send To Folder' option. He has an expired version of Digital Sending Software. How can the customer configure the 'Send To Folder' option?

A) WJA (Web Jet Administrator)
B) the control panel
C) EWS (Embedded Web Server)
D) the printer driver

Solutions: