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Genesys Cloud Certified Professional - Implementation Sample Questions:

1. You just added 53 employees to Genesys Cloud. John Camper emailed you to say that everyone around him received an invitation email to Genesys Cloud, but he didn't. You want John to be able to use the features and functions of Genesys Cloud. What can you do to provide Jonn with his login credentials? (Choose two.)

A) Tell John to be patient and wait for the email to arrive.
B) Resend the invite.
C) Submit a ticket to Genesys Cloud support.
D) Add John to Genesys Cloud again so that a new invitation will be generated.
E) Reset John's password and let him know the password to log in with.

2. What additional functionality does Communicate brings to Genesys Cloud?

A) Knowledge base features, such as FAQs and Communities.
B) Directory capabilities, such as advanced search, profiles, and keyword searching.
C) Unified Communications features, such as telephony, unified messaging, voice conferencing, and auto- attendant.
D) Call center features such as ACD and scripting.

3. Which license offers features for organizations that require multi-channel based support, including social media along with Workforce Management in their contact center?

A) Genesys Cloud 4
B) Genesys Cloud 3
C) Genesys Cloud 1
D) Genesys Cloud 2

4. What are the ways that you can place a call through Genesys Cloud? (Choose two.)

A) Use the Make Call button.
B) Use the .NET Client.
C) Use the built-in Dialpad.
D) Use the Call History.

5. Which protocol is used for transporting Digitized Audio?

A) RTP
B) SIP
C) UDP
D) TCP

Solutions: