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Real Avaya 33160X practice exam questions for easy pass!

Last Updated: Sep 11, 2026

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Avaya 33160X Exam Syllabus Topics:

SectionObjectives
Configuration and Administration- Integration Management
  • 1. Data Synchronization
  • 2. PBX Integration
  • 3. Third-Party Application Integration
  • 4. Contact Center Integration
- System Configuration
  • 1. User Management
  • 2. Workflow Configuration
  • 3. Recording Policies
  • 4. Role-Based Access Control
System Architecture and Installation- Installation Procedures
  • 1. Service Validation
  • 2. Database Configuration
  • 3. Initial System Setup
  • 4. Server Installation
- Platform Requirements
  • 1. Hardware Specifications
  • 2. Network Requirements
  • 3. Software Prerequisites
  • 4. Security Requirements
Workforce Engagement Solution Overview- Solution Components
  • 1. Core Features and Capabilities
  • 2. Workforce Engagement Architecture
  • 3. Licensing Overview
  • 4. Deployment Models
Maintenance and Support- System Maintenance
  • 1. Software Updates
  • 2. Database Maintenance
  • 3. Patch Management
  • 4. Backup and Restore
- Support Operations
  • 1. Operational Best Practices
  • 2. System Documentation
  • 3. Support Escalation Procedures
  • 4. Incident Resolution
Monitoring and Troubleshooting- Troubleshooting
  • 1. Diagnostic Tools
  • 2. Service Recovery Procedures
  • 3. Log Analysis
  • 4. Issue Identification
- System Monitoring
  • 1. Performance Monitoring
  • 2. Alert Management
  • 3. Capacity Analysis
  • 4. Event Logging

Avaya Workforce Engagement Support Certified Sample Questions:

Question #1

What is configurable in Enterprise Manager?

  • A. WFM shifts
  • B. Work patterns
  • C. QM functions
  • D. Integration Services
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Correct Answer: C  🗳️

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Question #2

Which two statements about the Avaya Workforce Engagement database management Service account are true? (Choose two)

  • A. It is allowed to change the username after initial installation.
  • B. The account cannot be the same as the Management Service account
  • C. The account must be defined within a workgroup
  • D. The password can be changed after the installation
Reveal Solution  Discussion  0

Correct Answer: B,D  🗳️

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Question #3

Which account is a member of the SysAdmin role in SQL, and can perform all required activities related to database installation and first-time configuration in Avaya Workforce Engagement?

  • A. Maintenance account
  • B. MSA
  • C. DMSA
  • D. Local account
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

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Question #4

The technician is configuring the screen recording in an Avaya Contact recorder Advanced(ACRA)environment What is the first step for setting up the screen recording process?

  • A. Create a LAN Data Source
  • B. Create a Member Group
  • C. Add Employee IDs
  • D. Create Workgroups andworkstations
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Correct Answer: D  🗳️

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Question #5

When analysing an Avaya Workforce Engagement recording integrations with Avaya Contact Recorder Advanced (ACRA) What are the three main components? (Choose three)

  • A. Recorder
  • B. RIS (Recorder Integration Service).
  • C. Archive
  • D. Storage
  • E. Customer Environment.
Reveal Solution  Discussion  0

Correct Answer: A,B,E  🗳️

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