Real Avaya 6402 practice exam questions for easy pass!
Last Updated: Jul 22, 2026
No. of Questions: 63 Questions & Answers with Testing Engine
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| Section | Weight | Objectives |
|---|---|---|
| Maintenance & Troubleshooting | 10% | - Common issues and resolution steps - System logs, alarms and debugging tools - Backup, restore and configuration management |
| Endpoints & Trunks | 20% | - DHCP, TFTP and phone provisioning - Media resources and codec settings - Digital, IP and SIP telephone configuration - SIP, PRI and analog trunk setup |
| System Configuration & Management | 30% | - IP Office Manager and Security Settings - Hunt groups, pickup groups and call distribution - Short codes, time profiles and call routing - User profiles, extensions and rights |
| System Architecture & Installation | 25% | - Network configuration and IP addressing - SD card licensing and system ignition - Software installation and upgrade procedures - IP Office 500v2 and Server Edition hardware |
| Voicemail & Applications | 15% | - Licensing for advanced features - VoiceMail Pro installation and setup - Embedded Voicemail configuration - Auto Attendant and call flows |
1. What needs to be configured to have voicemails for the hunt group named Main turn on a user's message light?
A) Add the string HMain to the users Source Number tab.
B) Add the string GMainGroup to the usersSource Number tab.
C) Add the string GroupMain to the users short code tab.
D) Add the string HGroup to the users Shore Code tab.
2. Which three types of IP trunks are supported in the IP Office? (Choose three.)
A) QSIG B protocol
B) QSIG A protocol
C) SIP line
D) IPDECTline
E) H.323 line
3. Whenever users have a call on hold, why can they not accept any further incoming calls?
A) Call waiting of f setting is enabled
B) Send All Calls setting is enabled
C) Audio Tone setting is enabled
D) Busy on Held setting is enabled
4. A customer wants to use Avaya 16xx Series IP Phones. Which DHCP option is used for these telephone types?
A) 255
B) 242
C) 176
D) 384
5. How is an Auto Attendant tested if the lines are not yet installed?
A) Dial the default Short Code*91#.
B) Call the Voicemail Start Code *77.
C) Call the Voicemail Announcement Code *8101.
D) Create and dial a new Auto Attendant Short Code.
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: C,D,E | Question # 3 Answer: D | Question # 4 Answer: B | Question # 5 Answer: D |
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