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Last Updated: Jul 28, 2026

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Avaya 6201-1 Exam Syllabus Topics:

SectionObjectives
Avaya Aura Communication Manager Core Configuration- System architecture and call processing
  • 1. Routing and trunking
    • 2. Dial plan configuration
      - Station and endpoint administration
      • 1. User provisioning and extensions
        • 2. Feature activation and class of service
          Avaya Contact Center Integration- Integration with Aura components
          • 1. CM and CMS interoperability
            • 2. Session Manager interactions
              - Contact center call flow design
              • 1. Queue and skill assignment
                • 2. Vectoring and call routing logic
                  Avaya Call Management System (CMS) Implementation- CMS architecture and data collection
                  • 1. MIS links and connectivity
                    • 2. Real-time and historical reporting
                      - ACD reporting and analytics
                      • 1. Skill-based routing metrics
                        • 2. Agent and queue performance reporting

                          Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:

                          1. When connecting the service PC to S8800, the cable connects the System Management Ethernet connector port.
                          Which port is used when hooking the monitor to the CMS T5220?

                          A) SER MGT Port
                          B) NET 1Port
                          C) XVR-300XB port
                          D) NET MGT Port


                          2. A technician integrates the customer's network and links the CM reference between CM and CMS is greater than 24 hours.
                          What can be done to fix the problem?

                          A) In. CMS, login as root and use the /cms/datesync command to sync the CMS and CM time.
                          B) Run the script /cms/install/autotime to synchronize the Communication Manager's time to the CMS
                          C) Shutdown the CMS to the ak prompt level and adjust the BIOS time.
                          D) From Solaris login as root and use the date command


                          3. How are feature packages, like External Call History or Forecasting, installed an a CMS system?

                          A) From Solaris shell as root by issuing 'pkgadd -d <package name>' command
                          B) Using cms svc menu, pkg_install option
                          C) Using cms adm menu:, pkg_install option
                          D) Using CMS main menu, System Setup menu, Package management option


                          4. A customer has purchased 5200 agent licenses and each agent has been assigned at least 3 skills.
                          Which two values would be a valid Data Storage Allocation entry for "Maximum agents lagged in"? (Choose two)

                          A) 100000
                          B) 500000
                          C) 15600
                          D) 10400


                          5. A customer just upgraded their CMS to release R16 from release Rt4. The switch is release CM4 and is not going to be upgraded to CM 6 until next week When the switch is upgraded, what needs to happen before the link will come up using the CM6 protocol?

                          A) It is not necessary far either the reporting adjunct or the switch release to change.
                          B) Both the reporting adjunct the switch and the switch release in the CMS need to be updated
                          C) Only the switch release in the CMS needs to be changed to CM6.
                          D) Only the reporting adjunct in the switch needs to be changed to R16 CMS.


                          Solutions:

                          Question # 1
                          Answer: A
                          Question # 2
                          Answer: D
                          Question # 3
                          Answer: C
                          Question # 4
                          Answer: A,C
                          Question # 5
                          Answer: B

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