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Last Updated: Aug 16, 2026

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Avaya 6002.1 Exam Syllabus Topics:

SectionObjectives
Topic 1: Troubleshooting and Maintenance- Fault isolation and diagnostics
- Performance and service recovery
Topic 2: Administration and Management- System maintenance and monitoring
- User and station administration
Topic 3: Integration and Interoperability- Integration with Avaya ecosystem
- Third-party system integration
Topic 4: Feature Configuration- Messaging feature configuration
- Call routing and dial plan configuration
Topic 5: Installation and Configuration- CM Messaging setup and configuration
- Avaya Aura Communication Manager installation

Avaya Aura(TM) Communication Manager and CM Messaging (R6.0) Implementation Sample Questions:

1. A user at extension 1111 complaints that when dialing extension 2222, the call is the call is unexpectedly answered by a person at extension 3333. All other calls made are connected as expected. There is not display on the phone. While at the SAT, the technician has the user repeat the call to extension 2222
Which command identifies the reason this phone call is behaving in the expected way?

A) List trace station 3333
B) List trace station 1111
C) Display station 3333
D) Status station 1111


2. Which three objects can be downloaded from the product license delivery system (PLDS)?
(Choose three)

A) Communication manager templates
B) PuTTY
C) Firmware updates
D) Patches
E) Authentication file


3. Which statement describes how the licensed mailboxes are enabled on a communication manager messaging application 6.0?

A) Mailboxes are enabled in the system Parameter features form.
B) Mailboxes are enabled by default.
C) Mailboxes are enabled in the communication manager 6.0 license file.
D) Mailboxes are enabled by a separate license that needs to be generated anddeployed.


4. A technician has installed pair or duplication S8800 servers with IPSI duplication.
Which two procedures indicate that the duplicate IPSIs are both operated? (Choose two)

A) The enable operation of IPSI Duplication field on the display system-parameter duplication form is set to y.
B) Execution of the test IPserver-interface command for both IPSI circuit packs shows PASS in the result column.
C) IPSI circuit packs have been installed slots 1 and 2 carrier A and one of the IPSI LEDs is flashing.
D) A paring test executed from the servers to the IPSIs and from the IPSIs to the servers returns success for the active IPSI and failure for the standby IPSI.


5. Which gateway command resets the Gateway back to factory default?

A) Nvram init
B) Restart
C) Reset
D) Softboot


Solutions:

Question # 1
Answer: B
Question # 2
Answer: A,C,D
Question # 3
Answer: D
Question # 4
Answer: A,B
Question # 5
Answer: A

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