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Avaya 71200X Exam Syllabus Topics:

Reference: https://www.avaya-learning.com/lms/#/training/catalog/offering/22211

Resources to Use in Your Prep

As you can see 71200X exam program is quite extensive, so you are going to have a long preparation process. That's why Avaya offers all candidates a series of preparatory courses to familiarize them with all the concepts and to help them gain a passing score on the first try.

So, you can first go through the course 20460W - Virtualization and Installation Basics for Avaya Team Engagement Solutions. This web-based training provides each candidate with a 2-hour introduction to the fundamentals of Avaya Team Engagement Solution installation, integration, deployment, and support.

For those with an understanding of SIP fundamentals and basic knowledge of Voice of IP technology, Avaya offers two 40-hour paid training courses. These are 71200C - Integrating Avaya Aura Core Components and 71200V - Integrating Avaya Aura® Core Components, for students wishing to take classroom and virtual classroom courses respectively. And as a result, you'll be armed with up-to-date knowledge regarding the key features of the core components in the Avaya Team Engagement Solution and integrating them into the solution architecture, as well as troubleshooting and administering.

You can also find many official guides on the Avaya Support portal that provide you with step-by-step instructions on how to use Avaya Aura Core Components.

First, with the Avaya Aura® Core Solution Description, you'll become familiar with all the key components of the Avaya Aura® Core Solution, including System Manager, Session Manager, Communication Manager, AAMS, and Survivability in detail.

Moreover, with the detailed Avaya Aura® System Manager guide, you'll learn the functionality of Solution Deployment Manager, Logging service, alarm management, and various password policies and login systems.

Finally, the Avaya Aura® Communication Manager Overview and Specification will provide each candidate with a clear understanding of all features including Call routing, Administration interfaces, and SMI, as well as how stations/endpoints work.

What Are 71200X Exam Objectives?

As this Avaya exam is set based on the best practices and tools used in the management of the Avaya Aura Core Components, every candidate has to demonstrate his or her level of proficiency in the following tested topics:

• Avaya Aura System Manager – the main focus here is on one’s skills needed to identify the critical functionality of a System Manager and its Certificate Authority capability, as well as understanding how to export logs and alarms in Avaya Aura System Manager. Besides, the role of Solution Deployment Manager (SDM) and how to log in successfully to the Avaya Aura platform are some of the objectives.
• Avaya Aura Testing the Core – this section involves the concepts such as identifying the benefits of the Avaya Aura Media Server (AAMS) and demonstrating how this server can be integrated into the core.
• Team Engagement Core Survivability – the main focus is on the Communication Manager Survivable Servers, including their transition to Active Mode and mechanisms for saving a configuration copy.
• Avaya Aura Session Manager – here, the main concern is to understand the main functionality of the Avaya Aura Session Manager. It also covers one’s familiarity with the deployment process, performing post-installation checks, integrating core processes, and developing a SIP phone with no Avaya Aura Communication Manager features. Other objectives are to describe the routing, switching, and troubleshooting techniques used by the Avaya Aura Session Manager.
• Overview of the Core Solutions Integration Product – the candidate should list all the products that make up the Core Components, Communication Applications, and Equinox Applications of Avaya Team Engagement solutions. In addition, one should understand the role each solution plays in the effective management of Avaya Aura components.
• Administration of Avaya Aura Team Engagement Communication Manager Feature – This is a very broad category that among others comprises the following sub-topics:
  • Identification of methods used in the configuration of Avaya Aura Communication Manager
  • The modification of stations and description of Facility Restriction Levels (FRLs), Class of Restriction (COR), and Class of Service (COS).
  • Administration of IP trunks and how call routing is done using Automatic Alternate Routing (AAR) and Automatic Route Selection (ARS) techniques.
  • Identification of how a reset at a specific level of implementation can affect the entire system.
  • Describing the commands used to trace and troubleshoot objects.
• Administration of Communication Management Feature – covers the installation of a TLS certificate on the hosting device to test the Core system. It also involves the manual configuration of Equinox Client in order to in CM SIP Phone (AST), Generic SIP, and One-X Softphone for performing on H323 mode.
• Key Components of Avaya Aura Core Solutions – the main objective of this topic is the architectural components in the Avaya Aura Platform alongside the virtualization and deployment options that can be used to distribute Aura applications. It also aims at understanding the hardware that is supported by the Aura applications and the importance of the Avaya Utility Services in the Aura platform.
• Basics of Avaya Aura Core Integration – this domain covers the Post Installation, Readiness Conditions, Licensing mechanisms, and how to build a High Availability Cluster on the Avaya Aura platform. Furthermore, the candidate should also learn how to illustrate Communication Managers as an Application Sequence.

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