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Real Salesforce Service-Cloud-Consultant practice exam questions for easy pass!
Updated: Aug 02, 2026
No. of Questions: 292 Questions & Answers with Testing Engine
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Service-Cloud-Consultant Exam topics
Candidates must know the exam topics before they start of preparation. Because it will really help them in hitting the core. Our Salesforce Service-Cloud-Consultant exam dumps will include the following topics:
- Interaction Channels 9%
- Industry Knowledge 22%
- Integration and Data Management 6%
- Knowledge Channels 9%
- Service Cloud Solution Design 19%
- Contact Center Analytics 5%
- Implementation Strategies 19%
- Case Management 11%
How much Service-Cloud-Consultant Exam Cost
The price of the Service-Cloud-Consultant exam is $200 USD.
Reference: https://trailhead.salesforce.com/credentials/servicecloudconsultant
Salesforce Certified Service cloud consultant (W19) Service-Cloud-Consultant Exam
Salesforce Certified Service cloud consultant (W19) Service-Cloud-Consultant Exam is related to Service Cloud Consultant Certification. This exam is designed for those Candidates who have experience implementing Service Cloud Solution in a Customer Facing Role. This exam measures the Candidate ability and knowledge in the design and implements Service Cloud Solution that meets customer business requirement is maintainable and scalable. Salesforce Administrator, Service Cloud Consultant and Designing Service, Cloud Consultants usually hold or pursue this certification and you can expect the same job role after completion of this certification.
How to book the Service-Cloud-Consultant Exam
These are following steps for registering the Salesforce Service-Cloud-Consultant exam. Step 1: Visit to Webassessor Exam Registration Step 2: Signup/Login to Webassessor Step 3: Select the onsite proctored or online proctored delivery method of Certification Exam Step 4: Select Date, time and confirm with a payment method
For more information, please click here.
Salesforce Service-Cloud-Consultant Exam Overview:
| Certification Vendor: | Salesforce |
| Exam Name: | Salesforce Certified Service Cloud Consultant Exam |
| Exam Number: | Service-Cloud-Consultant |
| Passing Score: | 78% |
| Certificate Validity Period: | 2 years |
| Real Exam Qty: | 60 scored + up to 5 unscored |
| Exam Format: | Multiple-choice, Multiple-select, Scenario-based questions |
| Related Certifications: | Salesforce Certified Administrator Salesforce Certified Platform App Builder |
| Available Languages: | English, Japanese, French, German, Spanish, Portuguese (Brazil) |
| Exam Price: | USD 200 + applicable taxes |
| Exam Duration: | 105 minutes |
| Recommended Training: | Trailhead: Prepare for Your Service Cloud Consultant Credential |
| Exam Registration: | Salesforce Certification Registration |
| Sample Questions: | Salesforce Service-Cloud-Consultant Sample Questions |
| Exam Way: | Online proctored or onsite at authorized testing centers |
| Pre Condition: | Recommended: Salesforce Certified Administrator credential; 2–3 years of experience implementing Service Cloud solutions |
| Official Syllabus URL: | https://trailhead.salesforce.com/credentials/servicecloudconsultant |
Salesforce Service-Cloud-Consultant Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Integrations | 10% | - CTI and telephony integration - Third-party system integration - Data exchange and synchronization |
| Topic 2: Industry Knowledge | 12% | - Types of contact centers and their characteristics - Contact center metrics and KPIs - Business challenges, risks and outcomes |
| Topic 3: Intake and Interaction Channels | 13% | - Configuration best practices - Designing intake channels - Digital engagement and omni-channel - Email, web, social, phone and messaging channels |
| Topic 4: Service Cloud Solution Design | 15% | - Solution design based on requirements - Capabilities, limitations and trade-offs - Security, compliance and performance optimization - Scalability and maintainability |
| Topic 5: Contact Center Analytics | 10% | - Data-driven improvement - Key metrics and KPIs tracking - Report and dashboard design |
| Topic 6: Knowledge Management | 12% | - Article lifecycle, versioning and visibility - Case deflection and knowledge adoption - Knowledge base design and implementation - Data categories and access control |
| Topic 7: Implementation Strategies | 12% | - Licensing and deployment considerations - Training and adoption planning - Consulting engagement lifecycle - Data migration, quality and governance |
| Topic 8: Case Management | 13% | - End-to-end case lifecycle design - Automation: assignment rules, escalation, workflow - Case deflection and self-service - Entitlements, milestones and SLAs |
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