Get real ISO20KF exam questions for better preparation
Real EXIN ISO20KF practice exam questions for easy pass!
Updated: Sep 10, 2026
No. of Questions: 116 Questions & Answers with Testing Engine
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EXIN ISO20KF Exam Overview:
| Certification Vendor: | EXIN |
|---|---|
| Exam Name: | EXIN ISO/IEC 20000 Foundation (ISO20KF) |
| Exam Number: | ISO20KF |
| Available Languages: | German, English, Dutch, French, Spanish |
| Exam Duration: | 60 minutes |
| Related Certifications: | IT Service Management ISO/IEC 20000 Foundation |
| Certificate Validity Period: | Lifetime (no expiry) |
| Real Exam Qty: | 40 |
| Exam Format: | Multiple choice |
| Passing Score: | 65% (typically 26/40 correct answers) |
| Recommended Training: | EXIN Accredited Training Providers |
| Exam Registration: | EXIN Official Website |
| Sample Questions: | EXIN ISO20KF Sample Questions |
| Exam Way: | Online proctored or onsite exam via accredited EXIN test providers |
| Pre Condition: | No formal prerequisites required. Basic understanding of IT service management is recommended. |
| Official Syllabus URL: | https://www.exin.com/certifications/exin-iso-iec-20000-foundation/ |
EXIN ISO20KF Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Continual Improvement | - Measurement and performance evaluation - Improvement of service quality and processes |
| Service Level Management | - Service reporting and monitoring - Service Level Agreements (SLA) |
| Service Management System (SMS) | - PDCA (Plan-Do-Check-Act) cycle in service management - ISO/IEC 20000 structure and purpose |
| Service Management Processes | - Release and deployment management - Control processes (incident, problem, change management) - Service delivery processes |
EXIN ISO / IEC 20000 Foundation Sample Questions:
Question 1
How should the Deming cycle be used?
A. as a model to be used during the design phase of the service
B. as a model to calculate the costs of service improvement
C. as a model for customer orientation
D. as a model for continual improvement
Question 2
To which process shall Problem Management ensure that up-to-date information on Known Errors and corrected Problems is available?
A. Configuration Management
B. all ISO/IEC 20000 processes
C. Availability Management
D. Incident Management
Question 3
When a new service is being planned, Service Level Management needs to ensure that existing performance levels of other IT services will not be unduly impacted. From which process will Service Level Management require input?
A. Financial Management for IT Services
B. Capacity Management
C. Availability Management
D. IT Service Continuity Management
Question 4
What can be improved by achieving quality objectives?
A. effectiveness of the service
B. relationship with interested suppliers
C. personal satisfaction of the Configuration Manager
D. relationship with unauthorized parties
Question 5
The appointed member of management is only responsible for the co-ordination and management of all services. Can this person perform internal audits for the delivery processes?
A. Yes, because as manager he should have knowledge of performing internal audits.
B. Yes, because this person is not responsible for the delivery processes.
C. No, because this person is responsible for all processes and therefore he would audit his own work.
D. No, because as manager he is not competent enough.
Solutions:
| Question 1 Answer: D | Question 2 Answer: D | Question 3 Answer: B | Question 4 Answer: A | Question 5 Answer: B |
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