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Real EXIN EX0-101 practice exam questions for easy pass!

Updated: Sep 17, 2026

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EXIN EX0-101 Exam Overview:

Certification Vendor:EXIN
Exam Name:ITIL Foundation V 3.0 & ITIL Foundation
Exam Number:EX0-101
Available Languages:German, Japanese, Polish, Portuguese, Spanish, Dutch, Chinese, French, English
Related Certifications:ITIL V3 Intermediate
ITIL V3 Expert
ITIL V3 Master
Real Exam Qty:40
Certificate Validity Period:Lifetime (no expiration)
Exam Price:$150–$250 USD / €130–€220 EUR
Passing Score:65% (26 out of 40)
Exam Format:Multiple choice, Closed-book
Exam Duration:60 (75 for non-native language)
Recommended Training:EXIN Accredited Training Providers
Exam Registration:EXIN Anywhere Online Exam
EXIN Official Registration
Sample Questions:EXIN EX0-101 Sample Questions
Exam Way:Online proctored (EXIN Anywhere) or in-person at authorized test centers
Pre Condition:No prerequisites required
Official Syllabus URL:https://www.exin.com/en/exams/ex0-101-itil-foundation-v3

EXIN EX0-101 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Continual Service Improvement10%- Seven-Step Improvement Process
- CSI Approach and Metrics
- Purpose, Goals and Objectives
Topic 2: Service Operation20%- Incident Management
- Access Management
- Request Fulfillment
- Problem Management
- Purpose, Goals and Objectives
- Service Desk, Technical, Application and IT Operations Management
Topic 3: Service Strategy15%- Service Portfolio Management
- Demand Management
- Financial Management for IT Services
- Purpose, Goals and Objectives
Topic 4: Service Transition20%- Purpose, Goals and Objectives
- Release and Deployment Management
- Change Management
- Knowledge Management
- Service Asset and Configuration Management
Topic 5: Service Management as a Practice15%- Processes, Functions, Roles and Responsibilities
- Concept of Service and Service Management
- Good Practice and ITIL
Topic 6: Service Design20%- Service Catalog Management
- Availability Management
- Capacity Management
- Supplier Management
- Service Level Management
- Purpose, Goals and Objectives
- Information Security Management

EXIN ITIL Foundation V 3.0 & ITIL Foundation Sample Questions:

Question #1

What do customer perceptions and business outcomes help to define?

  • A. Governance
  • B. The value of a service
  • C. Total cost of ownership (TCO)
  • D. Key performance indicators (KPIs)
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

Question #2

Which one of the following statements about incident reporting and logging is CORRECT?

  • A. Incidents can be reported by anyone who detects a disruption or potential disruption to normal service
  • B. All calls to the service desk must be logged as incidents
  • C. Incidents can only be reported by users
  • D. Incidents reported by technical staff must also be logged as problems
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

Question #3

Which one of the following is NOT an aim of the change management process?

  • A. To ensure that all changes to configuration items (CIs) are recorded in the configuration management system (CMS)
  • B. To ensure the impact of changes are understood
  • C. To ensure that changes are recorded and evaluated
  • D. To deliver and manage IT services at agreed levels to business users
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

Question #4

Which one of the following is the CORRECT set of steps for the continual service improvement approach?

  • A. Where do we want to be?; How do we get there?; How do we check we arrived?; How do we keep the momentum going?
  • B. What is the vision?; Where are we now?; Where do we want to be?; How do we get there?; Did we get there?; How do we keep the momentum going?
  • C. Identify the required business outcomes; Plan how to achieve the outcomes; Implement the plan; Check the plan has been properly implemented; Improve the solution
  • D. Devise a strategy; Design the solution; Transition into production; Operate the solution; Continually improve
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

Question #5

Which one of the following is the BEST definition of an event?

  • A. Reducing or eliminating the cause of an incident or problem
  • B. The unknown cause of one or more incidents that have an impact on an IT service
  • C. An unplanned interruption to an IT service or a reduction in the quality of an IT service
  • D. Any change of state that has significance for the management of a configuration item (CI) or IT service
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

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