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Updated: Jul 24, 2026

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Avaya 7004-1 Exam Overview:

Certification Vendor:Avaya
Exam Name:Avaya Communication Server 1000 for Avaya Aura® Maintenance Exam 7004-1
Exam Number:7004-1
Related Certifications:Avaya Aura® Certification Track
Avaya Communication Server 1000 Administration
Avaya Aura® Core Components
Exam Duration:90-120
Exam Format:Multiple Choice, Scenario-based Questions
Available Languages:English
Recommended Training:Avaya Communication Server 1000 training courses
Exam Registration:Avaya Training and Certification Portal
Sample Questions:Avaya 7004-1 Sample Questions
Exam Way:Computer-based exam delivered through authorized Avaya testing or training partners
Pre Condition:Recommended experience with Avaya Communication Server 1000 systems and basic IP telephony knowledge
Official Syllabus URL:https://www.avaya.com

Avaya 7004-1 Exam Syllabus Topics:

SectionObjectives
Topic 1: CS 1000 System Architecture- Core system components and architecture overview
  • 1. Call processing fundamentals
    • 2. Hardware and software components
      Topic 2: Installation and Configuration- System setup and initialization
      • 1. Basic system configuration parameters
        • 2. Software installation and upgrades
          Topic 3: Maintenance and Troubleshooting- System maintenance procedures
          • 1. Alarm handling and fault resolution
            • 2. Performance monitoring
              Topic 4: Telephony Features and Services- Call routing and feature administration
              • 1. Voice services configuration
                • 2. User and extension management
                  Topic 5: Networking and Integration- Integration with Avaya Aura® ecosystem
                  • 1. Network troubleshooting basics
                    • 2. SIP and IP telephony connectivity

                      Avaya Communication Server 1000 for Avaya Aura® Maintenance Sample Questions:

                      1. You are using Element Manager to program a Route List Index (RLI).
                      Which Electronic Switched Network (ESN) parameters must you define to be able to successfully program an RLI?

                      A) Routing Control (PTCL)
                      B) Minimum number of route lists (MNRL)
                      C) Optimal Route (OPRT)
                      D) Maximum number of route lists (MXRL)


                      2. Click the Exhibit button.

                      A customer's dialing requirement, listed below, require that all station users assigned an NCOS of 3 and Class of Service of Conditionally Toll Denied (CTD) be able to place toll calls from the United States to Australia.
                      Australia Country Code: 61
                      NCOS of 3 has an FRL of 3
                      Expensive Routers are not being used
                      With reference to the exhibit, which table will allow all station users to be able to place these toll calls?

                      A) Provisioning Table C
                      B) Provisioning Table D
                      C) Provisioning Table A
                      D) Provisioning Table B


                      3. A customer is using Zone Based Dialing in their Networked Communication Server 1000 systems. Which prompt has been added to the telephone configuration overlays to allow IP telephones to be configured for this?

                      A) the NUMZONE prompt (Number of the Numbering Zone)
                      B) the DIA1__PLAN prompt (Type Of dialing plan for DN/CLID display)
                      C) the NZDES prompt (Numbering Zone Designator)
                      D) the NZON prompt (Numbering Zone)


                      4. The Directory Number range for a customer dialing plan is 2500-2599.
                      Which entry indicates the number of digitals of the CDP Dialed Number (NCDP) for this dialing plan?

                      A) 6
                      B) 12
                      C) 8
                      D) 4


                      5. Given the following network characteristics:
                      three Communication Server 1000 RIs. 7 x systems IP Peer Networking required DN uniqueness cannot be maintained route calls using site Location Codes (LOCs)
                      Which type of dialing plan is recommended for this call routing scenario?

                      A) Uniform Dialing Plan (UDP)
                      B) Flexible Numbering Plan (FNP)
                      C) Coordinated Dialing Plan (CDP)
                      D) Network Attendant Numbering Plan


                      Solutions:

                      Question # 1
                      Answer: D
                      Question # 2
                      Answer: D
                      Question # 3
                      Answer: A
                      Question # 4
                      Answer: D
                      Question # 5
                      Answer: B

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