Get real 3308 exam questions for better preparation
Real Avaya 3308 practice exam questions for easy pass!
Updated: Sep 09, 2026
No. of Questions: 65 Questions & Answers with Testing Engine
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Avaya Contact Recording and Avaya Quality Monitoring R12 Implementation and Maintenance 3308 Exam
Avaya Contact Recording and Avaya Quality Monitoring R12 Implementation and Maintenance 3308 Exam related to Avaya Contact Recording and Avaya Quality Monitoring R12 Implementation and Maintenance and credits towards Avaya Contact Recording and Avaya Quality Monitoring R12 Certification. This exam certifies that the candidate has an advanced level of technical proficiency necessary to deliver installation, configuration, administration, maintenance and troubleshooting support for Avaya Workforce Management products. This exam validates the ability to demonstrate knowledge of the preparation required for the implementation, install the product hardware and software. It also deals with the ability to interpret and resolve customer technical issues related to the products and components. solution Specialists, Design Specialists and Implementation Specialists usually hold or pursue this certification and you can expect the same job role after completion of this certification.
What is the duration of the 3308 Exam
- Length of Examination: 90 minutes
- Number of Questions: 65
- Passing Score 68%
- Format: Multiple choices, multiple answers
Avaya 3308 Exam Overview:
| Certification Vendor: | Avaya |
|---|---|
| Exam Name: | Avaya Contact Recording and Avaya Quality Monitoring R12 Implementation and Maintenance Exam |
| Exam Number: | 3308 |
| Available Languages: | English |
| Exam Format: | Multiple Choice, Scenario-based Questions |
| Exam Duration: | 120 minutes |
| Exam Price: | USD 60–100 (varies by region and provider) |
| Real Exam Qty: | 65 |
| Related Certifications: | Avaya Contact Recording and Quality Monitoring Implementation Avaya Workforce Optimization (WFO) |
| Passing Score: | 800 |
| Certificate Validity Period: | Typically 2 years (renewal required, subject to Avaya certification policy) |
| Recommended Training: | Avaya Contact Recording and Quality Monitoring Training (WFO Bootcamp) Avaya Workforce Optimization Fundamentals |
| Exam Registration: | Pearson VUE Avaya Exams Avaya Learning Certification Portal |
| Sample Questions: | Avaya 3308 Sample Questions |
| Exam Way: | Proctored exam via Pearson VUE testing centers or authorized online delivery |
| Pre Condition: | Recommended experience with Avaya Aura Workforce Optimization, Contact Center technologies, and basic networking/telephony concepts |
| Official Syllabus URL: | https://www.avaya-learning.com |
Avaya 3308 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Maintenance and Troubleshooting | - Log analysis and error resolution - Integration troubleshooting (QM / WFO) - System monitoring and health checks |
| Avaya Contact Recording Architecture | - Call capture methods (DMCC, SIP, H.323) - ACR system components and deployment - Integration with Avaya Aura / WFO Framework |
| Implementation and Configuration | - Database and storage configuration - Server readiness and environment validation - Recorder installation and configuration |
| Security and Compliance | - Access control and audit logging - Encryption and certificate management |
| Avaya Quality Monitoring (QM) | - EQConnect and IF Connect adapters - QM workflow and evaluation process - Agent scoring and performance metrics |
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