Oracle Fusion Service 2026 Implementation Professional Sample Questions:

1. Which two options are true about reporting on milestones?

A) Administrator-defined milestone data is not included in Analytics.
B) An as-delivered SLA Infolet shows near-overdue and overdue milestones.
C) No standard reports on milestones are provided.
D) Milestone reporting is performed via the CRM Service Request Real-Time subject area.

2. Your customer asked you to modify the default severity value for new service requests.
Which three steps should you follow to make the change?

A) Select the profile SVC_SR_DEFAULT_SEVERITY_CD.
B) Modify the Profile Value and save.
C) Select View > Detach.
D) Lock the Profile Option for editing.
E) Unlock and publish the new selected profile value.
F) Navigate to Setup and Maintenance > Service > Service Request > Manage Service Request Profile Options.

3. Which two options are true about role synchronization for Digital Customer Service (DCS)?

A) enables DCS user authentication through an identity management service (such as Engagement Cloud identity management)
B) is real time
C) is required for every DCS instance
D) also synchronizes userIDs and passwords between DCS and Engagement Cloud

4. Select three correct limits and restrictions when importing data from a file.

A) The maximum number of records in each CSV file should not exceed the maximum limit of 10,000,000 records.
B) If the values in the imported CSV file contain a new line character, then they must be enclosed within quotation marks.
C) By default, the import starts immediately after it is activated.
D) Both create and update operations are available for imported records.
E) Groovy Scripts and object workflows that have been configured for the object being imported are always executed.

5. Select the correct procedure to enable the Audit History tab for Service Requests.

A) Sign in to Engagement Cloud as a user.From the navigation tool, select "Set Preferences".Under "Service" select "Configure Audit History".From the "Enable" tab, click "Yes" for the "Show Audit History" option.Select the "Fields" tab and add all desired fields to the "Displayed Fields" column.Select the "Filters" tab, choose an available field, add the desired filter, and add the filter to the "Active Filters" list.Save the configuration.
B) Sign in to Engagement Cloud as an administrator.From the Navigation tool, select Application Composer.At the top of the page choose "Appearance".Under General, click "Enable" next to "Show Audit History" option.Save the configuration.
C) Sign in to Engagement Cloud as an administrator.From the Navigation tool, select Security Console.Select the Search icon and search for "Service Request Audit History".In the Profile values section, select Yes in the Profile Values drop-down list.Save the configuration.
D) Sign in to Engagement Cloud as an administrator.From the Navigation tool, select Setup and Maintenance.Select the "Service" tile from the list of products.Click "Setup" in the Administration section.In the Functional Areas section, select "Productivity Tools". Select the task "Manage Global Search Profile Options".Search for the profile option code for SR Audit.In the Profile Values section for the profile option code, select Yes in the Profile Values drop-down list.Save the configuration.

Solutions: