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Updated: Aug 09, 2026

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Oracle 1Z0-1037-21 Exam Overview:

Certification Vendor:Oracle
Exam Name:Oracle Knowledge Management 2021 Implementation Essentials
Exam Number:1Z0-1037-21
Certificate Validity Period:18 months from certification date
Available Languages:English
Related Certifications:Oracle B2C Service Knowledge Management Cloud
Real Exam Qty:55
Exam Price:USD $245
Passing Score:64%
Exam Duration:90 minutes
Exam Format:Multiple Choice, Single Answer, Multiple Answer
Recommended Training:Oracle Cloud Applications Learning Subscription
Oracle Knowledge Management 2021 Implementation Training
Exam Registration:Oracle University Exam Page
Pearson VUE Oracle Registration
Sample Questions:Oracle 1Z0-1037-21 Sample Questions
Exam Way:Online proctored or onsite testing center via Pearson VUE
Pre Condition:No mandatory prerequisites; recommended working experience with Oracle B2C Service Knowledge Management solutions
Official Syllabus URL:https://education.oracle.com/oracle-knowledge-management-2021-implementation-essentials/pexam_1Z0-1037-21

Oracle 1Z0-1037-21 Exam Syllabus Topics:

SectionWeightObjectives
B2C Service Knowledge Foundation35%- Content Authoring and Management
  • 1. Create and edit answers
    • 2. Version control and archiving
      • 3. Review and publishing workflow
        - Knowledge Base Configuration
        • 1. Access control and permissions
          • 2. Content types and categories
            • 3. Setup and administration
              Reports and Analytics15%- Knowledge Reports
              • 1. Queue and activity reports
                • 2. Usage and search analytics
                  • 3. Content performance metrics
                    Knowledge Advanced35%- Integration and Customization
                    • 1. Integration with B2C Service
                      • 2. Custom fields and attributes
                        • 3. Web services and APIs
                          - Advanced Configuration
                          • 1. Taxonomy and metadata management
                            • 2. Synonyms and concepts
                              • 3. Search and relevance tuning
                                Common B2C Service Features15%- General Platform Functionality
                                • 1. Security and administration basics
                                  • 2. Interface and navigation
                                    • 3. Queues and routing

                                      Oracle Knowledge Management 2021 Implementation Essentials Sample Questions:

                                      1. In Oracle Knowledge Advanced, which shortcut key opens an external answer in a browser?

                                      A) Ctrl + A
                                      B) Ctrl + T
                                      C) Ctrl + O
                                      D) Ctrl + N


                                      2. Examine these statements about products, categories, anddispositions:
                                      1. Maximum hierarchy level of product/category is five.
                                      2. A disposition cannot be seen in the customer portal.
                                      3. Deleting a product classification will not cause any issue in rules.
                                      4. A parent product can only be deleted after deleting all child products.
                                      Which statements are true?

                                      A) 2 & 4
                                      B) 3 & 4
                                      C) 1 & 4
                                      D) 1 & 2
                                      E) 2 & 3


                                      3. In the Actions to Take drop-down list of Knowledge Advanced, which three actions can you use to tune a question?

                                      A) Copy a Concept
                                      B) Add aConcept
                                      C) Add Synonyms
                                      D) Add to Existing Concept
                                      E) Edit Concept


                                      4. Which two report columns aredisplayed in Oracle Knowledge Advanced? (Choose two.)

                                      A) Rating
                                      B) Description
                                      C) Answer ID
                                      D) Summary
                                      E) Author


                                      5. Your Customer wants to fetch specific contact details using an ROQL query. Their requirements are:
                                      1. FetchContact ID, Contact First name, and Contact Last name details.
                                      2. Contact first name should start with "A".
                                      3. Query should run against the report database.
                                      4. All contacts must be sorted in ascending order by Contact first name.
                                      Which query will meet allthe requirements?

                                      A) String queryString = "USE OPERATIONAL; SELECT id, C.Name.First, C.Name.Last FROM Contact C WHERE C.Name.First like 'A%' ORDER BY Contact.Name.First;
                                      B) String queryString = "USE REPORT; SELECT id, C.Name.First, C.Name.Last FROM Contact C WHERE C.Name.First = 'A%' ORDER BY Contact.Name.First;
                                      C) String queryString = "USE REPORT; SELECT id, C.First, C.Last FROM Contact C WHEREC.Name.First like 'A%' ORDER BY Contact.First;
                                      D) String queryString = "USE REPORT; SELECT id, C.Name.First, C.Name.Last FROM Contact C WHERE C.Name.First like 'A%' ORDER BY Contact.Name.First;


                                      Solutions:

                                      Question # 1
                                      Answer: C
                                      Question # 2
                                      Answer: A
                                      Question # 3
                                      Answer: B,D,E
                                      Question # 4
                                      Answer: C,D
                                      Question # 5
                                      Answer: D

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